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[Closed] password reset

i’m trying to reset my password but when i click the link it takes be back to the homepage or says there’s no account registered with that email, but i’ve already bought the viki pass under that email. it won’t let me sign in on other devices because of this.
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  • I'm having the same problem

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  • Die Passwortzurücksetzung geht bei mir ebenfalls nicht

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  • Bei mir geht es wieder, war über Browserverlauf nicht abgemeldet. Also abgemeldet, Link angefordert und dann ging die Zurücksetzung und ich konnte mein neues Passwort generieren.

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  • Hi kcedillo1986_597 and sellersjen0_512,

    Please check that you are logged out of your account on all devices first before attempting to reset your password again.

    If you are still having issues, please attach a screenshot of the error page you see.

    Thank you,
    Michelle

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  • I'm having the same exact issue. What can I do?
    I am following the instructions to change my password, to get the email and the link in the email just takes me to the homepage... There's no error message, just the link doesn't work

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  • Hi ylagam649_869

    Please check that you are logged out of your account on all devices first before attempting to reset your password again.

    If you are still having issues, please attach a screenshot of the error page you see.

    Thank you,
    Michelle

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  • How can I check in this website what devices are signed in? What if I lost one device and I can't log out manually?
    Again, there's no error , therefore I can't attach a screenshot. The link I receive for changing the password is just not working

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  • Hi ylagam649_869,

    It should be the device you are currently trying to reset your password on. 

    Not to worry, we have created a ticket on the Help Center to assist you further. Please help to respond there too.

    Cheers,
    Michelle

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  • Yes my name is Mary Leonard and I am try to reset my password on my Rakuten viki account every time I do the reset password it keeps sending me to the app to login instead of the reset password thing

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  • Hi maryleonard524_578,

    We will be reaching out to you via a ticket on the Help Center shortly as this is a separate issue. 

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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