[Closed] TCL Tv, rakuten viki will not show any tv or movies

i bought a TCL lcd tv two weeks ago.  it setup ok.  rakuten worked for about a week. and then it gets stuck with loud voices and then the tv freezes and then

is restarted with the TCL logo and had to be reset up.  basically i can not watch any Rakuten Viki video, TV or movies.



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  • I have uninstall rakuten viki, numerous times and to no avail.  i have even factory reset the TCL tv.  install the rakuten Viki.  and still get the freezing problem  and no rakuten viki program

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  • Hi there,

    Thanks for writing in to us with your issue.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!


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