[Closed] subtitle issue

• 

  Michelle (CX)

  2 de marzo de 2020 08:25

  Hi there,

  Thank you for writing in.

  We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

  1. What device you're currently experiencing issues with?
  2. What is the Operating System of this device or computer?
  3. If the issues are happening on the Web, what browser version are you using?
  4. What is the specific timestamp and episode number of the out of sync subtitles? (Eg. Mother Ep 1 around 35:05)
  5. A screenshot of the issue or any error messages you might see.

  We look forward to hearing back from you soon.

  Best,
  Michelle

  0

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