[Solved] Issue: Login Issues

Hi everyone.

We're having some issues with login at the moment and our engineers are working on a fix.

We apologise for the inconvenience.

Cheers,
Joshua


Update:
We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused.

  1. To continue accessing your favourite videos, watch history and Viki Pass benefits (if subscribed), kindly log back into your Viki account.

  2. If you were trying to reset your password, please try again with this link: https://www.viki.com/forgot_password

  3. If you do not see subtitles, please do check that your subtitle display is turned on.​ For more information on how to do so, please click here: https://support.viki.com/hc/en-us/articles/203317604-How-do-I-turn-subtitles-on-off. If you are unable to turn off your subtitles, please ensure that Learn Mode is turned off. 

Otherwise, do feel free to write back and let us know if the issue still persists for you.

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Comentarios

6 comentarios
  • tonight Viki logged us out on our tablets, phone and roku device.  IT took forever to get logged back in on the computer.  Was watching a show, jumped off the app to check another roku app, tried to get back in and kept saying user name, email and password invalid ARGH

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  • Sorry Joshua,

    for bringing this here, but there is no way to post this faster, once again sorry for taking the shortcut.

    By the way it would be nice if there was a post, where one could post spammers/advertisers ...

    Just a thought.

    https://support.viki.com/hc/en-us/community/posts/360036239094

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  • I am still having issues. After I log in, I would still be logged out if I jump to another page some times. 

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  • Hi yifanzhu95_843,

    We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused. 

    Kindly log back in to Viki again to continue watching your favourite videos.

    If you are still facing issues, do feel free to write back and let us know.

    Thank you,
    Michelle

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  • Hi there. When i log in on Viki App on Apple TV The App just closes and doesnt log Me in.

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  • Hello lugzar80_656,

    We're sorry to hear that you experienced these issues on your Apple TV.

    Since the time that you submitted your request, we have released an updated version of the app that should resolve the problem. Please update your Viki application and make sure it's the version 2.3.1. 

    Additionally, please check that your Apple TV is updated to the latest tvOS 13.

    Do let us know if the problem persists for you after the update and we would be happy to look into it for you!

    All the best,
    Michelle

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