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[Solved] Subtitles Not Appearing for any Dramas

I've had this issue a few times recently, but it usually clears up by restarting the app. The last two times, it has not.

I'm on a Galaxy8, Android 8.0, Viki app v.4.19.2.

I've also tried restarting (phone and app)
, reinstalling the app, clearing the app cache. Subtitles are on in my settings, and set to English.

The show I'm watching is Doctors. Episode 12.
I checked previous episodes I've watched, and those subs don't show either.

Room 9 (ep1?) also didn't show, and neither did Bous Over Flowers (ep1). Weightlifting Fairy Kim (ep 2) did show up.

Any help would be greatly appreciated!

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4 comentarios
  • Hi cl_braden_935,

    I see that you've also posted in the post Subtitles now showing.

    May I check if this issue is still occurring or if it's already cleared up!

    Do let me know especially if it's still occurring so that we can help troubleshoot!

    Cheers,
    Kristie

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  • Hi @Kristie, this is still an issue. I did get episode 13 to play with subtitles, and I thought it was fixed, but today it is doing the same thing it had done before. I have submotted a support ticket about this, but haven't heard back.

    Any ideas?

    Thanks!
    -Crystal

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  • Hey Crystal,

    Thanks for getting back.

    The team is looking into it and I've also responded to your ticket.

    I'll be updating you once we have a fix for this.

    Cheers,
    Kristie

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  • Hi Crystal,

    We've just released a fix for this issue.

    Please try and see if subtitles are back up for you now.

    If still experiencing problems, don't hesitate to let me know!

    Cheers,
    Kristie

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