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[Solved] Viki - Android TV - not loading or logging in

Hello,

 

I am using a NVIDIA shield running Android TV, which should technically work as it is on the list of supported devices. 

The app was working fine up until 3 days ago.  Now it will not let me log in (saying please check your internet connection or try again later) and if I try to browse without logging in, nothing shows up except headings.

I am obviously not the only one experiencing this issue.  I already uninstalled and reinstalled.  The app works fine on my tablet and phone.  There is distinctly an issue with Android TV.  Please advise your developers to troubleshoot.

There is only one app available to me in the play store with my device, therefore I do not think there is an issue with using the "mobile" versus "TV" app, since I am only given one option.

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  • Hi chibichanman_192,

    Thanks for letting us know that this is occurring for the Android TV app.

    I've alerted the engineers and they're looking into it.

    I'll update you once we have a fix for it.

    Cheers,
    Kristie

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  • I'm running into the exact same issue mentioned above using Nvidia Shield.

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  • Hi dlowe83_252,

    Thanks for letting us know this issue is occurring to you as well.

    The engineers are working on the fix and we hope to have it out as soon as possible.

    Stay tuned for updates!

    Cheers,
    Kristie

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  • Hi chibichanman_192 & dlowe83_252,

    Thank you so much for your patience!

    We've just released a new Android TV app 2.1.1 that fixes the issue you're experiencing.

    Please go to the Google Play Store on your Android TV app to update your app to the newest app.

    If you continue to experience problems after updating the app, please let us know!

    Cheers, 
    Kristie

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  • IT WORKS!!!!!!!!!!

    Thank you Kristie and the developers for the quick fix, much appreciated!

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  • Working now, thank you!!!

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