[Closed] viewing problem

Does anyone have a problem watching the drama, the screen is black and the voice and translation go normal

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  • Yes, I have the same problem in chrome Version 64.0.3282.140

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  • what device?

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  • Hey bepina & pikazu_261,

    Thank you for reporting this issue to us.

    To help us troubleshoot the issue, could you do the following?

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Please reply to this after you submit the form to let us know. Also, a short video or screenshots of what you're seeing would be very helpful for us to figure out the issue.

    Thank you so much for your help. I'll look forward to your reply.

    Best,
    Kristie

     

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  •  I have the problem in chrome ,ordinator laptop

    windows 10

    I did what you said @Kristie

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  • Thanks Bepina!

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