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[Closed] Video keeps stopping
I am a Viki Pass Plus member but my video keeps freezing for all Viki content. This happens on both my iPad via the app and on Apple TV. I have to exit the show / movie and restart it for it to start playing again. It happens at least 3-5 times per hour of content! How do I fix?
subscription and my shows/movie frequently stop. I have tried to see if it would go away on its own but it keeps happening! This happens both on my iPad and on Apple TV. L
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Hi chaekay,
Thanks for writing to Viki Community Support!
We are sorry to hear that you are having issues with Viki. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Have a great day!
Thank you,
Jay
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