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    Hi rmapower,

    Thanks for writing to Viki Community Support!

    We are sorry to hear that you are having issues with Viki. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Have a great day!

    Thank you,
    Jay

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