[Closed] Can't add shows to a collection and can't watch any videos

Can't add any shows to a collection and when I try watching a video appears the error VF_EXO_6001 in the app in my mobile. Already tried restart the mobile, change the internet network and uninstall and reinstall the app, and nothing worked.


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  • Comentario oficial

    Hi brunanicolosi_731,  

    Thanks for writing to Viki Community Support!

    We're sorry to hear that you are unable to add shows to your Collections and that you are unable to watch shows as well due to an error. 

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.  

    Thank you,

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  • This seems to be a common problem for a few weeks now since the update. The update has been having a lot of issues lately. I think it’s the app itself.

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