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[Closed] Unable to get support

We cannot access a rental movie and contacted technical support.  The rental movie Hansan is frozen so we cannot click on Play or anything from the screen.  We are able to view other movies with no issues so it's not our computer's problem but Joy, the technical person refused to provide adequate support to resolve the issue.  It has been very frustrating requesting a simple $3.99 to a movie that we cannot access.  We tried sending multiple requests for help but no respond,  It should not take this much efforts to resole a rental issue.  We will be closing our account after this issue is heard or addressed.  It's been difficult to get any support besides a robot.  This is very dissappointing.

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  • Comentario oficial

    Hi there,

    Thanks for reaching out to Viki Community Support.

    We're truly sorry to hear that you feel this way. Your concerns and feedback are extremely important to us, and we genuinely care about your experience with Viki. It's never our intention to make any user feel unheard or undervalued.

    We've seen your ticket on the Help Center and it will be attended shortly. We’ll be closing this to prevent confusion of multiple requests.

    Should you have any further questions, please feel free to contact us anytime. Have a great day!

    Thanks,
    Darl

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  • They don’t tend not to help much.

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  • You are right.  It's like talking to a robot.  They keep sending instructions to clean our computer.  We are terminating the membership.  It's not worth the time to deal with the frustrations to rent a movie and not able to watch it.  This is an awful way to provide customer service.  Don't rent any movies!

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