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[Closed] Viki not working on Roku app

It request I update app to latest version. Went to roku settings and did so—viki app still not loading
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    Hi vickiebanks_825,

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Connected TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi, I had to reset my roku device with no sucess yet.

    Help needed if the app should be working fine.

     

    I just run across pages that I think should be removed because are out of date?

    Isn't it?

    https://support.viki.com/hc/en-us/articles/115015953087-Roku-How-to-add-the-Viki-channel-

    oops

    You're not authorized to access this page

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  • Hi dabo02,

    Thanks for writing in to us!

    You can refer to the 'Roku' section on this article for steps to add the Viki Channel.

    If you're still having issues adding the Viki Channel, please share more details about your device:

    • Which device and model number are you using? (Go to the Roku homepage > Settings > System > About)
    • The version and build of your Viki Channel (Go to the Roku homepage > Scroll over to the Viki Channel > Press * to see the Version and Build)
    • What is the issue you are facing on your Viki Channel? 
    • A screenshot of the issue.

    Thanks,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi, I have roku model 3920X - Roku Premiere

    Software version is 10.0.0 build 4209-91

    The option "search channel" is not available in this device for my roku account.

    Think I am going to give up on this device.

    My advice for your team is to stop supporting Roku and just invest development of the apps in other streaming manufactures who really care about their clients.

     

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  • Hi dabo02!

    Do also try to head to my.roku.com > Profile > Channel Store and add the Viki channel there. Your Roku device then syncs that information from its servers.

    If you have done all of the previous steps and it is still not working for you, then please reach out to Roku here: Roku Support, for more assistance. 

    If your device is incompatible, you can still continue watching Viki from other supported devices and from our website. You can see all of our supported apps here: Viki.com/apps

    All the best,
    Michelle

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  • Ive been having the same issues for quite a while. It first started off where Viki would not play any movies. It would load and then bring me back to the home page. Now i cant even get into the app its self on my roku. This has been so frustrating that im about ready to cancel my subscription. Ive been paying for Viki plus for years and years. I even tried to find it on my Fire stick like it said I could online.

    I've rebooted, system reset, unintalled and reinstalled the app, checked for system updates on my roku stick (which said it was all updated), tried different roku device, tried mirroring it from my phone to the tv... nothing is working. Unfortunately, Im about ready to give up and just cancel all together if they don't get this fixed.

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  • I have a roku 3920rw and just this week it quit loading Viki all of a sudden for no reason. Now I primarily watch nothing but Viki so I'm quite upset at this. I've tried everything I can find to fix it to no avail. Please advise. I can't live without Viki & I'm paying for it but can't watch it.

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  • Hi graybay99 & notourproblem_98

    We're aware of the crashing issues with the Roku Viki Channel, and our team is working on it.

    Do follow this post for updates as this duplicate topic would be closed.

    In the meantime, we suggest watching on Viki.com or on our other supported apps.

    We appreciate your patience and understanding in this matter.

    Best,
    Michelle‍

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