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[Closed] Autoplay does not work on Chromecast

I never had an issue when I first started using Viki but now I have to start each episode manually which is really annoying. It started a couple months ago but I thought it would be fixed after a couple updates and bug fixes but its still an ongoing issue. I have already checked my settings and turned Autoplay off and on again but it still does not work, I have tried using 3 different phones and 2 different chromecasts.
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    Hi there!

    Due to Chromecast and app limitations, for Autoplay to work while Chromecasting, the device has to be active and the Viki app has to be in the foreground prior to the next episode.

    I hope this helps clarify!

    Cheers,
    Joshua

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  • I have an extra phone that I use exclusively for casting so when I cast, Viki is always active and the only app running on that phone. But I tried it on both my phone just incase maybe I didn't wake the screen up soon enough or something but I had the screen on for the entire shoe and when it came time for the next episode to play my app didn't load it, it just sat there on the loading screen on both phones. I really don't understand what the issue is.

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  • Hi ialexandria0792_741,

    Our team is aware that there is an issue with casting from the Android app and is working on fixing it quickly. We will provide more updates on the ticket you've sent in to us. 

    In the meantime, we suggest watching directly on your app or chromecasting from iOS devices/Chrome browser on your laptop. 

    Thanks,
    Michelle

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  • Hi there has there been any progress to this issue? Autoplay when Chrome casting from a laptop appears to be fine however Autoplay when Chromecasting from IOS devices such as my iPhone doesn’t work. This is very annoying and due to this I don’t watch viki as much as I used to. I will generally watch other streaming apps 1st such as Netflix, Disney Plus & wetv as I am able to Chromecast from all my devices and auto play function works fine. Love the content on Viki its just that you cant binge watch series back to back with out manually casting every episode individually. Also im finding the other streaming apps eventually show programs that I wanted to watch when I saw it released on viki, so I watch it on the other app instead as Autoplay works. For example Melancholia. This came out on viki and really wanted to watch it on viki. Due to auto play not working I didn’t finish watching. The show recently came out on Netflix and I watched it back to back over 2-3 days. I don’t want viki to become a redundant app. Please fix.

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  • Hi leah_pugh86_583,

    Thanks for writing to us with your issue.

    As this is a separate issue, we will be reaching out to you via a ticket on the Help Center shortly to provide more updates relevant to your case. 

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Michelle

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