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[Closed] Unable to download app
I have a phone with OS Android 10, yet when I try to download the app it appears that my device is incompatible ... Is there a way to fix this?
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Hi gabrielasylar_302,
Thank you for getting in touch with Viki Community Support!
We're sorry to hear that you're unable to download the Viki app. Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed for the app (Android 6.0 or higher and/or iOS 12.0).
There are also 2 other possible reasons why you might not be able to install the app on your device:
If your device meets these requirements and you’re still experiencing issues, please let us know by writing to our Help Center at watch.viki.com/TechSupport, and we’d be glad to look into it for you.
Thank you,
Darl
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