[Closed] Once again: no vpn or proxy on devices and viki still not workinf
‘ Dear Viki team, I have been following your advice, and also your answers to the other clients with similar problems. I use Windows 10, and Chrome in my laptop (both with updated latest versions). I have followed all instructions, and checked all possible topics. I also know what ''area restricted'' videos mean, and I just pass them. My problem is the VPN / proxy error. 1. I have no ad blocker on Viki. It has been the only website I have not ad blocked. 2. I have no VPN. 3. I don't have proxies that can prevent me from watching video streaming services. I can watch Netflix, Disney Plus, Amazon Prime, Youtube Plus, and free streaming services like DailyMotion etc. without any problems. 4. I have cleaned my cache, and cookies. 5. I have restarted my computer, and even rebooted it. 6. I also called my ISP (the biggest in my country, Finland), and my Security Provider (one of the best ones in the world if looking global statistics). 7. If nothing else works, you recommend to take contact and/or use a test link on the website of your new partner company, providing your web security services (you posted their webpage's link in some of your answers to the Viki users' proxy / VPN error complaints). One of the test links states that the information is shared with a third party. Of course, this doesn't mean they are not okey, they may be even the best, and the most trustworthy, but I do not prefer to allow them test my computer through some links provided - simply because I don't know the company. I have not even ever heard its name before. This is my personal security choice, so I can not accept such a solution. Moreover, what I have understood from other people's complaints, many have not got any solution from them either. Some Viki users seem to complain that they got no answer even though they did the test. Some users said they took even screenshots of the test results, but no solution yet. What happened then I don't know. Many post threads have been closed by Viki without confirmation from the clients if their proxy / VPN error problem was really solved or not. What a sad state of affairs ! Summa summarum: According to my ISP, and Security Provider my internet configurations / settings should not have anything, which prevents me from watching video streaming services. My ISP checked also your webpage address www.viki.com. They recommended me not to change any of my configurations or settings, as those are there for good reasons, like for my general online privacy, and security. They also reminded me that my Netflix etc. all are working fine with my current configurations and settings, and those are the world's biggest, and trustworthy video streaming services. As a conclusion, I believe there is nothing wrong at my end.’
Thanks for writing to us with your concern.
We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.
Please help to respond there too as this post will be closed to prevent confusion of multiple requests.
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