Jenny
Articles
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Partnership Inquiries
We'd love to work with you! Here are some ways in which you can contact us via email for your partnership inquiries: Press and Media Inquiries: media@soompi.comAds: ads@soompi.comPartnership Propos...
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Accepting / Rejecting Cookies on Viki.com (Web only)
For Viewers in the European Union (EU) If you are accessing Viki.com from the European Union (EU), you can manage how cookies are used on your device through the cookie banner or the Privacy Sett...
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How Do I Log in to Viki?
You can log in on all our supported apps via Email and Password, Rakuten ID, Facebook Login, Google Login and Apple ID. Web Browser Log in With Email & Password Click Log in at the top-...
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How Do I Change My Email Address?
Changing Your Email Address Log in to Viki.com Under your Profile, go to Account Settings Under Account, below Basic Information, next to your email settings click on Change If your email a...
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How Do I Change My Password?
Changing Your Password Log in to Viki.com. Go to Subscription & Settings. Under Accounts, below Basic Information, next to Password, click on Change. Enter your Current Password. Type yo...
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Why can't I login using Facebook or Google?
Incompatibility issues between Viki and Facebook or Google login may cause login errors from time to time. To troubleshoot, please reset your login credentials to gain access to the correct account...
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How Do I Verify My Email?
You need to verify your email address on Viki to enjoy full access to all the features on your account. For New Users For Existing Users With Unverified Accounts A verification email will b...
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How to Opt in or Out of Email Notifications?
Opting in/out of email notifications 1. Go to Account Settings > Settings > Notifications. 2. To opt-in for email notifications, switch on notifications by sliding the button to the right. 3. To ...
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How do I login via Email with a Facebook/Google/Apple generated account?
To enable easy access to your Viki account, you can also add an email address and password to your Facebook/Google/Apple generated account. Facebook/Google Account Login to Viki.com with Facebo...
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Why do I see error message 'Email address already in use'?
If you’re trying to create a new account and you’re getting the error message “Email address already in use,” this means you already have an existing Viki account associated with this email addres...