Jenny
Articles
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Why am I seeing “Too many attempts” when logging in to my account?
An error message stating "Too many attempts" may appear after multiple failed login attempts. If this happens, please take either of the following steps: Wait for the time limit to expire If you ...
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Why am I seeing the error message: 'You seem to be using a proxy or VPN'?
If you see a VPN (Virtual Private Network) error message, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regio...
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How Do I Delete My Account?
Before You Delete Your Account, Make Sure That... If you're subscribed to Viki Pass, please ensure that you cancel your subscription and wait until your benefits have expired before you delete y...
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How Do I Find My Private Relay Apple ID Email Address?
What is a Private Relay Apple ID Email Address? If you used your Apple ID to login to Viki, it may have created a Viki account using your Private Relay Apple ID (or "Hide My Email" encrypted email ...
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How Do I Unlink My Apple ID From My Viki Account?
If you want to stop signing in to your Apple ID on Viki, you can unlink your Apple ID from your Viki account by taking the steps below: Unlinking Your Apple ID Go to Settings and tap on your ...
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Why is Google login greyed out on Viki.com?
If the Google login option is greyed out as shown below or not responding on your computer, a browser extension might likely be blocking the login capability on Viki.com. To fix this, if you are us...
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Need Soompi Support?
If you're experiencing issues on Soompi.com or need help with any of the topics below, please kindly submit a request here. Soompi General Enquiries Soompi.com Feedback Soompi.com Bugs Soompi.com A...
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Jobs and Volunteer Vacancies
Soompi is hiring! We are looking for talented and dedicated people who are passionate about delivering K-pop, K-drama, and K-culture content to the masses to join our team. For the latest updates o...
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How to Create and Edit My Profile?
The Profile section is where you can see all your information like the shows you follow, your contribution activity, your show reviews, etc. Changing your profile picture Click the dropdown me...
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How do I create a Viki account?
You will need a Viki account to watch videos, continue watching where you left off, write comments, send Private Messages, follow shows, subscribe to Viki Pass, and more. To sign up for a Viki ac...