Ummu

Official comment

1. Community
2. Community Forum
3. [Solved] Creating a pin

Hello everyone, Thank you for your patience.  Our engineers have gotten back to us and the issue has been fixed. We have released an updated version of the app that should resolve the problem. Plea...

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• Edited March 20, 2024 06:54
• 0 votes

Official comment

1. Community
2. Community Forum
3. [Solved] Problemas con los subtítulos.

Hola, El problema ha sido resuelto. Si continúa experimentando este problema, háganoslo saber. Gracias,Ummu

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• Created March 19, 2024 05:08
• 0 votes

Official comment

1. Community
2. Community Forum
3. [Solved] Problemas com legenda

Olá, Este problema foi corrigido. Se você continuar tendo esse problema, informe-nos. Obrigado,Ummu

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• Created March 19, 2024 05:07
• 0 votes

Official comment

1. Community
2. Community Forum
3. [Solved] When cast to chromecast only English subtitles appear

Hi there, This issue has been fixed.  If you continue to experience this issue, please let us know.  Thank you,Ummu 

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• Created March 19, 2024 05:05
• 0 votes

Official comment

1. Community
2. Community Forum
3. [Closed] Cursor skips

Hi Wendy,Thanks for writing to Viki Community Support.  We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue. Please h...

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• Created July 25, 2023 08:36
• 0 votes

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1. Community
2. Community Forum
3. [Solved] Roku - Subtitles not showing up

Hi everyone, Our engineers have gotten back to us and this subtitles issue on Roku has been fixed. Please try to log out and log back in to your Viki account on your Roku device before trying again...

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• Edited March 21, 2023 07:50
• 0 votes

Official comment

1. Community
2. Community Forum
3. [Solved] Roku Layout changes

Hi everyone,Thank you for your patience with us. All the concerns from this thread has been relayed to our team and we’ve tried hard to address each and every single one of...

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• Edited February 15, 2023 10:06
• 0 votes

Official comment

1. Community
2. Community Forum
3. [Closed] Internal Service Failure Error

Hello chibi_devil08_421,Thanks for writing to us with your concern. We will be reaching out to you via a ticket on the Help Center shortly to better address your issue. Please help to respond there...

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• Created June 21, 2022 06:09
• 0 votes

Official comment

1. Community
2. Community Forum
3. [On-hold] Viki app not available on chromecast with Google tv

Hello all,We’re sorry to hear that some of you are still not able to install the Viki app on your Chromecast with Google TV device.This is a known issue. We have informed Google of this and they ha...

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• Edited May 26, 2022 08:09
• 0 votes

1. Community
2. Community Forum
3. [Solved] Roku - Subtitles not showing up

Hi everyone,  We are sorry that you're experiencing issues with the subtitles while watching newly added episodes/movies on Roku.  For the time being, we have found a workaround that you can try so...

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• Edited March 21, 2023 07:49
• -2 votes