Help Center

Ummu

Total activity 32
Last activity January 23, 2025 03:30
Member since August 02, 2019 07:17

Following 0 users
Followed by 8 users
Votes 2
Subscriptions 13

Ummu created a post, January 23, 2025 03:29
Issue: Login Issues on Roku (and other devices)
1. Community
2. Community Forum
We are aware of the difficulties you are having while logging in to your Viki account on Roku and other devices. Due to an app requirement set by Roku, the QR code login method is no longer availa...
- Edited January 23, 2025 03:30
- 1 follower
- 0 comments
- 0 votes
Ummu commented, March 19, 2024 05:16
Official comment
Hello everyone, Thank you for your patience. Our engineers have gotten back to us and the issue has been fixed. We have released an updated version of the app that should resolve the problem. Plea...
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- Edited March 20, 2024 06:54
- 0 votes
Ummu commented, March 19, 2024 05:08
Official comment
Hola, El problema ha sido resuelto. Si continúa experimentando este problema, háganoslo saber. Gracias,Ummu
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- 0 votes
Ummu commented, March 19, 2024 05:07
Official comment
Olá, Este problema foi corrigido. Se você continuar tendo esse problema, informe-nos. Obrigado,Ummu
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- 0 votes
Ummu commented, March 19, 2024 05:05
Official comment
Hi there, This issue has been fixed. If you continue to experience this issue, please let us know. Thank you,Ummu
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- 0 votes
Ummu commented, July 25, 2023 08:36
Official comment
Hi Wendy,Thanks for writing to Viki Community Support. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue. Please h...
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- 0 votes
Ummu created a post, July 21, 2023 04:20
[Fixed] Autoplay and play-next button issues on Roku and Web
1. Community
2. Community Forum
Hi everyone, Update: The autoplay and play-next button issues on Roku and on viki.com are now fixed. Please update the Viki app on your Roku to version 3.14.1 or version 3.14 build 1 in order to s...
- Edited July 25, 2023 04:15
- 34 followers
- 29 comments
- 5 votes
Ummu commented, March 21, 2023 07:48
Official comment
Hi everyone, Our engineers have gotten back to us and this subtitles issue on Roku has been fixed. Please try to log out and log back in to your Viki account on your Roku device before trying again...
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- Edited March 21, 2023 07:50
- 0 votes
Ummu commented, March 06, 2023 02:25
Hi everyone, We are sorry that you're experiencing issues with the subtitles while watching newly added episodes/movies on Roku. For the time being, we have found a workaround that you can try so...
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- Edited March 21, 2023 07:49
- -2 votes
Ummu commented, February 15, 2023 10:05
Official comment
Hi everyone,Thank you for your patience with us. All the concerns from this thread has been relayed to our team and we’ve tried hard to address each and every single one of...
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- Edited February 15, 2023 10:06
- 0 votes