1. Help Center
Avatar

Ummu

  • Total activity 21
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 8 users
  • Votes 1
  • Subscriptions 8
Follow

Activity overview

Latest activity by Ummu
  • Ummu commented,
    Official comment
    1. Community
    2. Community Forum
    3. [Closed] Cursor skips

    Hi Wendy,Thanks for writing to Viki Community Support.  We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue. Please h...

  • Ummu created a post,

    [Fixed] Autoplay and play-next button issues on Roku and Web

    1. Community
    2. Community Forum

    Hi everyone,  Update: The autoplay and play-next button issues on Roku and on viki.com are now fixed. Please update the Viki app on your Roku to version 3.14.1 or version 3.14 build 1 in order to s...

    • Edited
    • 34 followers
    • 29 comments
    • 5 votes
  • Ummu commented,
    Official comment
    1. Community
    2. Community Forum
    3. [Solved] Roku - Subtitles not showing up

    Hi everyone, Our engineers have gotten back to us and this subtitles issue on Roku has been fixed. Please try to log out and log back in to your Viki account on your Roku device before trying again...

  • Ummu commented,
    1. Community
    2. Community Forum
    3. [Solved] Roku - Subtitles not showing up

    Hi everyone,  We are sorry that you're experiencing issues with the subtitles while watching newly added episodes/movies on Roku.  For the time being, we have found a workaround that you can try so...

  • Ummu commented,
    Official comment
    1. Community
    2. Community Forum
    3. [Solved] Roku Layout changes

    Hi everyone,Thank you for your patience with us. All the concerns from this thread has been relayed to our team and we’ve tried hard to address each and every single one of...

  • Ummu created an article,

    How do I watch Viki on LG TV?

    1. Watching Viki
    2. Devices

    The Viki app is now available on LG TV (models from 2018 and newer). Learn about our supported devices and minimum OS requirements here.   Note : The Viki app on LG TV is only available for Viki Pa...

    • Edited
    • 52 followers
    • 0 comments
    • -30 votes
  • Ummu created an article,

    How do I set a PIN code for age-restricted content?

    1. Watching Viki
    2. Devices

    You will be now required to set a 4 digit-PIN code access every time you login to the Viki app and whenever you access shows that has an 18 or above age rating on the LG TV and Samsung TV Viki App....

    • Edited
    • 18 followers
    • 0 comments
    • -7 votes
  • Ummu created an article,

    How do I watch Viki on Samsung TV?

    1. Watching Viki
    2. Devices

    The Viki app is now available on Samsung TV (models from 2018 and newer). Learn about our supported devices and minimum OS requirements here.   The Viki app on Samsung TV is only available for Viki...

    • Edited
    • 17 followers
    • 0 comments
    • -11 votes
  • Ummu commented,
    Official comment
    1. Community
    2. Community Forum
    3. [Closed] Internal Service Failure Error

    Hello chibi_devil08_421,Thanks for writing to us with your concern. We will be reaching out to you via a ticket on the Help Center shortly to better address your issue. Please help to respond there...

  • Ummu commented,
    Official comment
    1. Community
    2. Community Forum
    3. [On-hold] Viki app not available on chromecast with Google tv

    Hello all,We’re sorry to hear that some of you are still not able to install the Viki app on your Chromecast with Google TV device.This is a known issue. We have informed Google of this and they ha...