Joreen
Activity overview
Latest activity by Joreen-
Joreen commented, Official commentHi all, Thanks for your patience while the team was investigation this issue with the Continue Watching feature. Our engineers have made some updates to the feature, and it should be working better...
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Joreen created an article, Why am I seeing a “Device Streaming Limit Hit” error message?
Viki limits the number of concurrent streams per account for security reasons. Currently, the limit for the number of devices that can be streamed at the same time for each Viki Pass plan in North,...
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Joreen commented, Official commentDear users, We'd like to let you know that the issue with missing or incorrect episodes of Cheer Up (2022) has been resolved. Please try to log out and log back in before trying again. We appreciat...
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Joreen commented, Official commentHi there, we thank you for your patience while the team was working on an investigation. We have released an updated version of the app that should resolve the problem. Please update your iOS appli...
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Joreen commented, We understand and acknowledge this issue with offline viewing on iOS devices. Please know that the team is working hard on an investigation and finding the root cause. We will provide an update whe...
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Joreen commented, Official commentOi 1115987892646074_517 e 4402129489865362_688, Obrigado por nos escrever com seu problema. Entraremos em contato com cada um de vocês em particular por meio de um ticket na Central de Ajuda em bre...
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Joreen created an article, Why do I see an "Expired" notice on my downloaded title?
Your device will only store downloaded titles on your device for a limited period of time. With each download, a countdown displays the duration left to watch (and re-watch) that title or episode b...
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Joreen created an article, How does Offline Viewing work?
The Offline Viewing feature is currently only available for Viki Pass Plus subscribers, or users who have purchased rental titles on the Android and iOS app. Do ensure that you're on version 6.19 o...
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Joreen created an article, Why am I seeing this error message while watching videos?
This article contains information on identifying different error message codes and how you can try to troubleshoot. You will have to be on the latest version of the Viki app for the new messaging t...
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Joreen created an article, Why am I seeing a black screen with subtitles on my Android device?
If you're seeing only a black screen with subtitles and audio on your Android device, this could be due to Digital Rights Management (DRM) issues with your mobile device manufacturer. Solution: Go...