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Joreen

  • Total activity 19
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 53 users
  • Votes 3
  • Subscriptions 5

Activity overview

Latest activity by Joreen
  • Joreen commented,

    We understand and acknowledge this issue with offline viewing on iOS devices. Please know that the team is working hard on an investigation and finding the root cause. We will provide an update whe...

  • Joreen commented,
    Official comment

    Oi 1115987892646074_517 e 4402129489865362_688, Obrigado por nos escrever com seu problema. Entraremos em contato com cada um de vocês em particular por meio de um ticket na Central de Ajuda em bre...

  • Joreen created an article,

    Why do I see an "Expired" notice on my downloaded title?

    Your device will only store downloaded titles on your device for a limited period of time. With each download, a countdown displays the duration left to watch (and re-watch) that title or episode b...

    • Edited
    • 12 followers
    • 0 comments
    • 15 votes
  • Joreen created an article,

    How does Offline Viewing work?

    The Offline Viewing feature is currently only available for Viki Pass Plus subscribers, or users who have purchased rental titles on the Android and iOS app. Do ensure that you're on version 6.19 o...

    • Edited
    • 45 followers
    • 0 comments
    • 289 votes
  • Joreen created an article,

    Why am I seeing this error message while watching videos?

    This article contains information on identifying different error message codes and how you can try to troubleshoot. You will have to be on the latest version of the Viki app for the new messaging t...

    • Edited
    • 854 followers
    • 0 comments
    • -121 votes
  • Joreen created an article,

    Why am I seeing a black screen with subtitles on my Android device?

    If you're seeing only a black screen with subtitles and audio on your Android device, this could be due to Digital Rights Management (DRM) issues with your mobile device manufacturer. Solution: Go...

    • Edited
    • 42 followers
    • 0 comments
    • -3 votes
  • Joreen created an article,

    How do I turn Autoplay On or Off?

    You can customize your video settings to automatically play the next video or stop at the end of each episode.  Web Click on the speech bubble icon at the bottom right corner of the video player t...

    • Edited
    • 16 followers
    • 0 comments
    • -29 votes
  • Joreen created an article,

    Supported Browsers

    Apart from supported browsers, do also ensure that your Content Decryption Module (CDM) version is updated to play content on Viki. Google Chrome Version [107] or later on Windows 7 or later and ...

    • Edited
    • 2458 followers
    • 0 comments
    • -158 votes
  • Joreen created an article,

    How do I change video quality?

    Viki automatically adjusts the video quality based on the strength of your network connection.  The strength of your internet connection will dictate the quality of the video. As your connection fl...

    • Edited
    • 27 followers
    • 0 comments
    • -81 votes
  • Joreen created an article,

    How does Watchlist work?

    Our 'Watchlist' feature now allows you to save a TV show or a movie to view it at a later time! Web Adding shows to your Watchlist  Go to a drama/movie that you'd like to add to your Watchlist. ...

    • Edited
    • 21 followers
    • 0 comments
    • -60 votes