Joreen
Activity overview
Latest activity by Joreen-
Joreen created an article, Why do I see an "Expired" notice on my downloaded title?
Your device will only store downloaded titles on your device for a limited period of time. With each download, a countdown displays the duration left to watch (and re-watch) that title or episode b...
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Joreen created an article, How does Offline Viewing work?
The Offline Viewing feature is currently only available for Viki Pass Plus subscribers, or users who have purchased rental titles on the Android and iOS app. Do ensure that you're on version 6.19 o...
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Joreen created an article, Why am I seeing this error message while watching videos?
This article contains information on identifying different error message codes and how you can try to troubleshoot. Please note that you have to be on the latest version of the app for the new mess...
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Joreen created an article, Why am I seeing a black screen with subtitles on my Android device?
If you're seeing only a black screen with subtitles and audio on your Android device, this could be due to Digital Rights Management (DRM) issues with your mobile device manufacturer. Solution: Go...
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Joreen created an article, How do I turn Autoplay On or Off?
You can customize your video settings to automatically play the next video or stop at the end of each episode. Web Click on the speech bubble icon at the bottom right corner of the video player t...
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Joreen created an article, Supported Browsers
Apart from supported browsers, do also ensure that your Content Decryption Module (CDM) version is updated to play content on Viki. Google Chrome Version 88.0.4324.93 or later on Windows 7 or lat...
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Joreen created an article, How do I change video quality?
Viki automatically adjusts the video quality based on the strength of your network connection. The strength of your internet connection will dictate the quality of the video. As your connection fl...
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Joreen created an article, How does Watchlist work?
Our 'Watchlist' feature now allows you to save a TV show or a movie to view it at a later time! Web Adding shows to your Watchlist Go to a drama/movie that you'd like to add to your Watchlist. ...
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Joreen created an article, Why is the show I’m trying to watch showing "not available in your region"?
The error message “Sorry, this show/content is not available in your region” displays when we don’t have the license for a show in your geographic region or country. Since the video you’re trying t...