Michelle

1. Community
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3. [Closed] Email verification not received

Hi there, Thanks for contacting us with this issue. We have checked and the verification emails have been sent out so we're unsure why it did not reach your inbox. Nevertheless, we'll be reaching o...

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• Created July 09, 2020 10:30
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1. Community
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3. [Closed] Someone has been using my Viki.

Hi there,Thanks for writing in to us with your issue.We will be reaching out to you via a ticket on the Help Center shortly as this involves your account information.Please help to respond there to...

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• Created July 09, 2020 10:22
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1. Community
2. Community Forum
3. Pantalla negra

Hola,Gracias por escribirnos.Lamentamos que actualmente estés teniendo estos problemas. Para que podamos entender el problema, ¿puedes enviarnos la siguiente información? ¿Con cuál dispositivo est...

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• Created July 09, 2020 10:12
• 0 votes

1. Community
2. Community Forum
3. Timed Comments

Hi there, As Timed Comment are posted by users, it may be in a variety of languages and may not necessarily be related to what is shown on the video at that point.  If you prefer not to see those c...

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• Created July 09, 2020 10:02
• 0 votes

1. Community
2. Community Forum
3. SERIE MEU AMOR, INSTRUA-ME

Ola daniellelucena383_967, É! Viki Pass Plus exclusives será disponibilizado a todos em uma data posterior. A data difere com base em seus termos de licenciamento. Você pode verificar se e quando v...

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• Edited July 09, 2020 09:52
• 0 votes

1. Community
2. Community Forum
3. [Closed] Plan Payment Overdue

Hi there,Thanks for writing in to us with your issue.We will be reaching out to you via a ticket on the Help Center shortly as this involves Viki Pass and your account details. Please help to respo...

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• Created July 09, 2020 09:21
• 0 votes

Official comment

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2. Community Forum
3. [On-hold] L'aspetto dei sottotitoli non cambia nelle impostazioni in italiano e si resetta da solo.

Ciao, Grazie per averci segnalato questo problema! Abbiamo informato il team di ingegneri di esaminare questo aspetto e ti informeremo di nuovo in caso di aggiornamenti. Nel frattempo, puoi provare...

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• Edited July 09, 2020 09:01
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1. Community
2. Community Forum
3. [On-hold] L'aspetto dei sottotitoli non cambia nelle impostazioni in italiano e si resetta da solo.

Ciao hina85, Poiché i nostri ingegneri stanno ancora esaminando questo problema, non abbiamo un lasso di tempo definito per fornirti ora. Abbiamo risposto direttamente al tuo biglietto Sul Centro a...

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• Created July 09, 2020 08:56
• 0 votes

Official comment

1. Community
2. Community Forum
3. Subtitles out of sync

Hi there,Thanks for writing in to us!This issue is now fixed so you may return to this title and continue watching :)If you are still having issues, please let us know the specific episodes and tim...

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• Created July 08, 2020 09:47
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1. Community
2. Community Forum
3. Not able to download the videos once viewed

Hi there, Thank you for writing in to us. We're sorry that you're experiencing this issue on the Viki app. Could you first please try the following: Log out from the Viki app Delete and Reinstall ...

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• Created July 08, 2020 09:41
• 0 votes