Michelle
Articles
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When is my next billing date?
You can find your next billing date in your Subscription & Settings page. Depending on your plan type, billing occurs automatically on a monthly or annual basis. For example, if you purchased Viki...
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Why am I being charged multiple times for a Viki Pass subscription?
The likely reason why you are charged multiple times for a Viki Pass subscription is one of two reasons: You might have two subscriptions under two separate Viki accounts You might have two subscr...
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Which Viki Pass Plan will I need to watch shows?
You will know when a show is a Viki Pass Standard or Viki Pass Plus exclusive by the icons and the overlay message on the channel and video page. The icons will also help you identify which show is...
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What's the difference between Viki Pass Basic, Standard and Plus?
Viki Pass Basic gives you the chance to watch our non-exclusive content, free of ads and in HD, when available. This plan is for users who don't mind waiting for their favorite content to become av...
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Why are there no subtitles after subscribing to Viki Pass?
Viki’s subtitles are contributed by our passionate community of volunteers, who create high-quality subtitles in multiple languages! When subtitles for a video don’t appear or are incomplete, it u...
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Viki Pass Discount - Student Beans
Get 20% off the first month of your Viki Pass Standard Monthly subscription! Only purchasable through the student discount link on viki.com/pass - Desktop and Mobile web browser Discount code will...
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How can I update my credit card information?
You can update your credit card details at any time. Web Subscriptions Simply make sure you're updating your card information to one of our accepted forms of payment, and follow these easy steps...
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Why can't I add or update my credit card details?
Info This article is for subscriptions made via Viki.com only. For subscriptions made via mobile (iTunes/Google Play) and Roku, please refer to the respective links here for more details. A cha...
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Why am I still seeing the adblock message even after turning off adblock?
If you notice that the adblock message still appears after you have disabled your adblock or whitelisted Viki, it is likely that something else on your computer or network is still causing the dete...
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Why do I need to disclose my age to access Viki?
As a legal requirement by multiple governing bodies, we are required to ensure all users are at least 13 years of age to use Viki. The following is required to ensure this: You will need to provid...