Michelle
Articles
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'Continue Watching' delay
Please note that we're facing an issue with watch activity updates being delayed on 'Continue Watching'. We appreciate your patience as our team is working on fixing it. In the meantime, if you're ...
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How can I watch the latest on-air shows if I can't subscribe to Viki Pass Plus?
Viki Pass Plus is available only in North, Central and South America and we are unable to make this plan available outside of these regions.However, if you live outside of the Americas region, you ...
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Which Viki Pass Plan will I need to watch shows?
You will know when a show is a Viki Pass Standard or Viki Pass Plus exclusive by the icons and the overlay message on the channel and video page. The icons will also help you identify which show is...
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How will I be charged after changing plans?
When you upgrade your subscription to a higher plan, a proration credit will be processed on your account. This article offers detailed information on how this proration is calculated on all differ...
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What Viki Pass subscription do I have?
The Subscriptions and Settings page on Viki.com will help you identify what Viki Pass plan you are currently subscribed to. On a web/mobile browser, log into your account on Viki.com. Click on you...
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What's the difference between Viki Pass Standard and Plus?
Viki Pass Standard, formerly known as Viki Pass, lets you watch our Viki Exclusives, Viki Originals, and selected movies! You can explore the shows available with Viki Pass Standard here. Besides S...
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How much is a Viki Pass subscription?
Viki Pass lets you watch exclusive content, in HD (where available), without ads. If you own a Chromecast device, a subscription will also unlock this feature for casting. A recurring monthly/annu...
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Viki Pass Basic discontinued for new purchases
Please be advised that starting August 9th 2021 (PDT), we will be discontinuing new sign ups of the Viki Pass Basic plan. New sign ups and downgrades (from higher plans to Viki Pass Basic) will n...
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Why was I charged during my free trial?
There might be different reasons as to why you might have been charged during your trial. Charged immediately after subscribing iTunes subscriptions There is only one trial per Apple ID. This me...
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What happens when I cancel my subscription during my trial?
Web Subscriptions When you cancel your subscription at any point during your free trial, your Viki Pass benefits will cease immediately. iTunes Subscriptions When you cancel your subscription at an...