Michelle (CX)
Articles
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How Can I Cancel My Viki Pass Subscription?
You can cancel your Viki Pass subscription by following the steps listed below for the device you initially used to subscribe to Viki Pass. We recommend making any subscription changes at least 2 d...
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Which Viki Pass Subscription Do I Have?
The Subscriptions and Settings page on Viki.com will help you identify what Viki Pass plan you are currently subscribed to. On a web/mobile browser, log into your account on Viki.com. Click on yo...
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How do I undo changes made to my subscription?
This article contains a guide for non-trial Viki Pass subscriptions. For trial subscriptions, changes made will usually take immediate effect. Please visit this page for more details about trial su...
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Rentals - How do I find my rented shows?
Expired or completed rentals will not appear in your ‘Rented’ list. To see a full history of your rented shows, please refer to the section below - Finding Your Rental History Finding Your R...
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How Can I Update or Delete My Payment Information?
You can update or delete your payment method by following these steps, depending on which billing platform was used to subscribe to Viki Pass or rent a show: Viki Website (Viki.com) Subscriptio...
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Why Was I Charged After Canceling My Subscription?
Here are some common scenarios that might have occurred if you were charged after canceling your Viki Pass subscription: Subscription Renewal Timeline Your subscription will automatically start to...
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How Can I Upgrade, Downgrade or Manage My Subscription?
Depending on the device you used to subscribe to Viki Pass, you can easily view, upgrade, and downgrade your subscription by following the steps listed below. If you need help identifying your Viki...
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How Will I Be Charged After Changing Plans?
This article offers detailed information on how you will be billed after switching plans, based on the platform that you subscribed on. Starting August 9th, 2021 (PDT), we have discontinued new ...
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Viki Pass - Upcoming Price Changes
Starting November 19th, 2024 (PST), we will be gradually rolling out changes to our Viki Pass subscription prices in certain countries. You may visit viki.com/pass or our supported Viki apps ...
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Rentals - How do I rent shows?
This article contains information on how you can rent a show on Viki. If a title is available for rental, you will see either one of these buttons on the title's page: A one-time payment is ...