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Michelle

Total activity 905
Last activity February 21, 2020 11:04
Member since March 26, 2019 06:15

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Michelle created a post, February 21, 2020 11:03
Issue: Subtitles out of sync on Android app
1. Community
2. Community Forum
We're currently having issues with subtitles being out of sync for Kocowa shows on Android devices. We'd suggest that you watch on a different device in the meantime. Apologies for the inconvenience!
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Michelle created an article, February 21, 2020 11:03
FIXED: Subtitles out of sync on Android app
1. Troubleshooting
2. Announcements
Subtitles are back in sync for dramas on Android devices. Thank you for your patience with us. Happy watching!
- Edited February 22, 2020 05:47
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Michelle commented, February 21, 2020 10:21
Hi both, I'm sorry that you're experiencing this issue. Our team is aware of this subtitle issue on the Android app and is working on fixing it quickly. We'll be leaving this on-hold while we wait...
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Michelle commented, February 21, 2020 10:20
Official comment
Hi all, I'm sorry that you're experiencing this issue. Our team is aware of this subtitle issue on the Android app and is working on fixing it quickly. We'll be leaving this on-hold while we wait f...
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Michelle commented, February 21, 2020 10:20
Hi both, I'm sorry that you're experiencing this issue. Our team is aware of this subtitle issue on the Android app and is working on fixing it quickly. We'll be leaving this on-hold while we wait...
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Michelle commented, February 21, 2020 10:13
Hi there, If you'd like to request a specific video title, please fill out our Title Request Form, which you can find here. We work really hard to license the shows that we get requests for but do ...
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Michelle commented, February 20, 2020 09:22
Hi there, This is a known issue and we apologise for the inconvenience caused. We'll be closing this as there is another post where we will provide updates. You may follow the post here. In the me...
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Michelle commented, February 20, 2020 09:14
Hi his_devices_vk_755, Great! Thanks for letting us know that this issue is fixed for you. Cheers,Michelle
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Michelle commented, February 20, 2020 09:10
Hi Barbara, Thanks for letting us know that you're no longer facing issues on your Roku. If you do not mind, could you share with us your Roku model that works for you? Best,Michelle
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Michelle commented, February 20, 2020 05:01
Hi jasvonlyn_347, That's good to hear! Thanks for letting us know you're no longer facing this issue. Cheers,Michelle
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