Michelle

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3. [Closed] hola preguntacion importante

Hola veronicamarco41_48 Gracias por escribirnos con su problema. En breve nos comunicaremos con usted a través de un ticket en el Centro de ayuda para recopilar más información sobre su dispositivo...

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3. [Closed] All KOCOWA dramas now locked to Viki Standard Pass?

Hi zazayank5_968Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests. If you have further questions, please respond through the ti...

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3. [Solved] Background music is to loud in all episodes in oh My General drama

Hi both, Apologies for the long wait, our team has finally received improved video versions of << Oh My General >> and this audio issue should be fixed. If you have not gotten to finish watching th...

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3. [Solved] ANDROID TCL smart TV not working

Hi both,Apologies for the confusion with your Android TV app!This issue is now rectified. Please delete the current app on your Android TV/Google TV and reinstall the updated app version 2.18.2. If...

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3. [Solved] Subtitles out of sync with Chromecast

Hi there, For those who are still experiencing the same issue after updating their Android app version 6.17.0 and following the troubleshooting steps, please share with us more details: What are s...

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3. [Closed] Viki on roku keeps logging off

Hi lee_j_timothy_495Apologies for the delayed response!We've made some improvements on the newer version of the Roku Viki Channel. Do update to version 2.15.0 before trying again. If you are still ...

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3. [Solved] Viki app on Google TV

Hi all,Apologies for the confusion with your Android TV app!This issue is now rectified. Please delete the current app on your Android TV/Google TV and reinstall the updated app version 2.18.2. If ...

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3. [Closed] QC Benefits

Hi dianamaria12311, Thanks for writing to us! We noticed that you have an open ticket with us on the Help Center and one of our team members will be checking on your account before responding there...

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• Edited October 05, 2021 04:22
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3. [Closed] content blocked

Hi pollydpogi_435Thanks for writing to us with your issue.We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your issue and device.Please ...

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3. [Closed] I subscrbe to Viki and suddenly today I'm getting all these ads how do I stop them? I've logged out back in and no change. Please help.

Hi there, Thanks for writing to us with your issue.As this involves your Viki Pass details, we will be reaching out to you privately via a ticket on the Help Center.Please help to respond there too...

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