Help Center

Michelle

Total activity 657
Last activity January 17, 2020 11:19
Member since March 26, 2019 06:15

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Followed by 1 user
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Subscriptions 300

Michelle commented, January 17, 2020 11:19
Hi lovercash50_301, Could you first please try the following: Log out from the Viki app Delete and Reinstall the Viki app Log back in to Viki If this does not help resolve the issue, could you pl...
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Michelle commented, January 17, 2020 11:07
Hello both, Thank you for writing in to us. I looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address. If you still ca...
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Michelle commented, January 17, 2020 11:04
Hi lmmiyasato_251, For more information about how you will charged after changing your plan, please refer to the 'Web Subscriptions' section on this article. Do note: Upgrading to a higher priced ...
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Michelle commented, January 17, 2020 10:55
Hi Nancy, Thanks for writing in to us. As this involves Viki Pass, we will replying to you via your ticket on the Help Center shortly. Best,Michelle
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Michelle commented, January 16, 2020 09:20
Hi there, Thanks for highlighting this issue to us! I forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem soon. I'll be leaving t...
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Michelle commented, January 16, 2020 08:49
Hello patacarice_151, Thanks for writing in to us! I looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address. If you s...
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Michelle commented, January 16, 2020 08:43
Hello, Thanks for writing in! I’m sorry that you're experiencing issues with Viki on your Fire TV Device. To make sure this is not an app problem can you please try the following? Log out from you...
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Michelle commented, January 16, 2020 08:11
Hi there, Thanks for writing in to us! We will be replying to you via email on your Help Center ticket to get more details about this issue. Please respond directly there as well. Best,Michelle
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Michelle commented, January 16, 2020 08:04
Hello everyone, In order for us to better understand the issue, please do let us know more details: What is the show title + episode with the issue? Are you using a VPN or proxy? Browser version a...
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Michelle commented, January 14, 2020 11:05
Hi twruoff2_118, We're sorry you're still experiencing issues watching on Viki. To better understand your issue, we'll be reaching out to you via email on the Help Center shortly. Thank you,Michelle
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