Joshua G
Customer Experience Manager
Articles
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How does Continue Watching work?
'Continue Watching' helps you to keep track and seamlessly resume the drama you were watching previously. How do I remove shows from my Continue Watching list? Note: Removing shows from your Co...
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How do I control how much data Viki uses?
Streaming videos on Viki can consume a moderate amount of data. However, if you are concerned with bandwidth or data limits, you can now restrict how much data Viki uses by adjusting maximum video ...
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Why am I seeing a "Request Entity Too Large" error message?
Our engineers are currently working on resolving this. In the meantime, please clear your cache and cookies to resolve this issue. We apologise for any inconvenience caused!
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Request a TV Show or Movie
If you have a TV drama, variety show, or movie you'd like to see on Viki, you can fill out this form below! Do note that this is the only place to submit content requests. The Viki team is continua...
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Why am I seeing an "Unexpected Error" message when signing in with Apple?
If you see an 'Unexpected Error' while trying to Sign Up or Sign In with Apple, please unlink your Viki account before trying again. Unlinking your Apple ID Go to Settings and tap on your Apple...
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How do I unlink my Apple ID from my Viki account?
If you want to stop signing in to your Apple ID on Viki, you can unlink your Apple ID from your Viki account by taking the steps below: Unlinking your Apple ID Go to Settings and tap on your Ap...
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How do I find my Apple-generated login email on Viki?
iOS Tap on Me Tap on the Settings Icon The unique email address below your username is your Apple ID login email. How do I change my Apple-generated login email? At the moment, there is no wa...
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Suspension of Rakuten Viki services in Russia
Rakuten Viki has decided to suspend all services in Russia and thus, access to our websites, apps, and subscription services will no longer be available. All Viki.com and Google Play Viki Pass sub...
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What regions/countries are Viki available in?
Viki is available in the following regions & countries: Africa Algeria Angola Benin Botswana Burkina Faso Burundi Cameroon Cape Verde Central African Republic Chad Comoros Congo-Brazzaville ...
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How do I use Viki on iOS AirPlay?
In this article, you will learn how to watch Viki via AirPlay. Note: Viki only supports AirPlay viewing between iOS devices and Apple TV. Before you begin Check that you have the latest software ...