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Joshua G

Customer Experience Manager

Total activity 1981
Last activity August 01, 2023 07:47
Member since August 16, 2018 08:54

Following 0 users
Followed by 227 users
Votes 26
Subscriptions 1076

Joshua G created an article, December 13, 2022 01:23
What regions/countries are Viki available in?
1. Getting Started with Viki
2. Getting Started
Viki is available in the following regions & countries: Africa Algeria Angola Benin Botswana Burkina Faso Burundi Cameroon Cape Verde Central African Republic Chad Comoros Congo-Brazzaville ...
- Edited December 20, 2022 14:35
- 25 followers
- 0 comments
- 36 votes
Joshua G created an article, April 05, 2022 03:10
Suspension of Rakuten Viki services in Russia
1. Getting Started with Viki
2. Announcements
Rakuten Viki has decided to suspend all services in Russia and thus, access to our websites, apps, and subscription services will no longer be available. All Viki.com and Google Play Viki Pass sub...
- Edited August 30, 2023 09:11
- 2 followers
- 0 comments
- -12 votes
Joshua G commented, May 20, 2021 04:41
Official comment
Hello irfanmangrio_865, Firstly, we want to thank you for supporting Viki.Our content partners count on us to protect the legal rights to shows on the Viki service, including where such shows are u...
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- 0 votes
Joshua G commented, January 05, 2021 11:13
Official comment
Hi there! Thanks for getting in touch with us. Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed...
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- 0 votes
Joshua G commented, January 05, 2021 10:53
Official comment
Hi there!Due to Chromecast and app limitations, for Autoplay to work while Chromecasting, the device has to be active and the Viki app has to be in the foreground prior to the next episode. I hope ...
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- 0 votes
Joshua G commented, January 05, 2021 10:51
Official comment
Hi there!I'm really sorry to read that! I'd like to suggest that you reset your password before trying to log in via Email and Password again: Reset your password Visit viki.com/forgot_password E...
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- 0 votes
Joshua G commented, January 05, 2021 10:44
Official comment
Hi there! Really sorry to read this! Could you please try taking the following steps on your Firestick device before trying again: Turn off your device Unplug the Firestick from your TV Wait 3 sec...
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- 0 votes
Joshua G commented, January 05, 2021 10:36
Official comment
Hi there, Thanks for writing in! I'm afraid that the Viki app cannot be installed on your Sony TV unless it runs Android TV OS. I'd like to suggest that you take a look at our apps page for more up...
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- Edited January 05, 2021 10:37
- 0 votes
Joshua G commented, November 11, 2020 08:29
Official comment
Hi there! Thanks for your feedback! At the moment we do not support Paypal. However, I can recommend subscribing via iTunes or Google Play as they support Paypal. Also, subscribing via iTunes or Go...
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- 0 votes
Joshua G created an article, October 29, 2020 09:12
Why am I seeing an "Unexpected Error" message when signing in with Apple?
1. Troubleshooting
2. Login & Password Issues
If you see an 'Unexpected Error' while trying to Sign Up or Sign In with Apple, please unlink your Viki account before trying again. Unlinking your Apple ID Go to Settings and tap on your Apple...
- Edited August 30, 2023 11:10
- 9 followers
- 0 comments
- -44 votes