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Joshua

Total activity 1696
Last activity January 14, 2021 06:31
Member since August 16, 2018 08:54

Following 0 users
Followed by 33 users
Votes 26
Subscriptions 772

Joshua created an article, January 14, 2021 06:31
Why do I have to subscribe to watch True Beauty?
1. Troubleshooting
2. Announcements
New “True Beauty” episodes are available for Viki Pass subscribers only. You can watch right away when you subscribe to Viki Pass. Find out more about how to subscribe here. For more details, ple...
- Edited January 14, 2021 06:31
- 4 followers
- 0 comments
- -16 votes
Joshua commented, January 05, 2021 11:13
Official comment
Hi there! Thanks for getting in touch with us. Due to app compatibility issues, we are unfortunately unable to support issues on older devices that don’t have the current device requirements needed...
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- 0 votes
Joshua commented, January 05, 2021 10:53
Official comment
Hi there!Due to Chromecast and app limitations, for Autoplay to work while Chromecasting, the device has to be active and the Viki app has to be in the foreground prior to the next episode. I hope ...
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- 0 votes
Joshua commented, January 05, 2021 10:51
Official comment
Hi there!I'm really sorry to read that! I'd like to suggest that you reset your password before trying to log in via Email and Password again: Reset your password Visit viki.com/forgot_password E...
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- 0 votes
Joshua commented, January 05, 2021 10:44
Official comment
Hi there! Really sorry to read this! Could you please try taking the following steps on your Firestick device before trying again: Turn off your device Unplug the Firestick from your TV Wait 3 sec...
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- 0 votes
Joshua commented, January 05, 2021 10:36
Official comment
Hi there, Thanks for writing in! I'm afraid that the Viki app cannot be installed on your Sony TV unless it runs Android TV OS. I'd like to suggest that you take a look at our apps page for more up...
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- Edited January 05, 2021 10:37
- 0 votes
Joshua commented, November 11, 2020 08:29
Official comment
Hi there! Thanks for your feedback! At the moment we do not support Paypal. However, I can recommend subscribing via iTunes or Google Play as they support Paypal. Also, subscribing via iTunes or Go...
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- 0 votes
Joshua created an article, October 29, 2020 09:12
Why am I seeing an "Unexpected Error" message when signing in with Apple?
1. Mobile & Other Apps
2. Apple / iOS
If you're seeing an 'Unexpected Error' while trying to Sign Up or Sign In with Apple, please unlink your Viki account before trying again. Unlinking your Apple ID Go to Settings and tap on your Ap...
- Edited October 30, 2020 03:31
- 1 follower
- 0 comments
- 0 votes
Joshua created an article, October 19, 2020 03:32
Ceased Support for iOS app versions 6.1.0.1108 and older, & Android app versions 5.7.2 and older
1. Troubleshooting
2. Announcements
We’ll be ending support for iOS app versions 6.1.0.1108 & Android app versions 5.7.2 and below after Nov 30th, 2020. What if I’m not able to download the latest version of the app? If you’re unab...
- Edited November 30, 2020 09:07
- 5 followers
- 0 comments
- -15 votes
Joshua commented, October 12, 2020 08:29
Official comment
Hi there! On our end, we see that subtitles do shift up when you hover above the player controls. To make sure this is not a browser issue can you please try the following? Log out from your accou...
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- 0 votes