Erica
Customer Experience
Articles
-
How do I change my subtitle settings?
Learn how to turn subtitles on/off, set the subtitle language and change the appearance of subtitles by selecting your device below. Web How do I change the appearance of subtitles? At the...
-
How do I browse and search for shows on Viki?
You can find videos to watch all over Viki! In addition, you can narrow your search results by applying filters to your search request. Android/iOS app How do I find new videos to watch? 1. Sel...
-
Ceased Support for Older Viki app versions
We will be ending support for older Viki app versions. Please update your Viki app to the following new minimum version required to continue watching Viki. You may learn how to update your Viki app...
-
Basic Troubleshooting
This article contains information on how you can perform basic troubleshooting steps when you encounter issues on Viki. Web Log out and log back in Click on your profile picture on the ...
-
How do I Install or Update the Viki App?
To get the best viewing experience, please make sure your OS is updated to the latest version before downloading the Viki App. Installing or Updating your Viki App iOS Direct Link Click h...
-
Supported Devices
Supported Devices Android phones, tablets, and Chromebooks (Android OS 6.0 and above) iPhones and iPads (iOS 14.0 and above) Android TV (Android OS 6.0 and above) Google TV (Android OS 6.0 and ab...
-
How do I get notified when subtitles are available?
You can set up mobile notifications to alert you whenever an episode reaches 95% subtitles completion in your preferred language. The 10 preferred languages applicable for this feature are as follo...
-
How do I Follow a show?
Following a show allows you to get updates on the Viki mobile app, notifying you when new episodes and/or subtitles are available. Note: You will have to be logged into your Viki account on your m...
-
How do I record a screencast?
This article contains information on how to record screencasts by downloading a third-party app on Windows or using the native Quicktime player on Mac. Sometimes, we may request you to send us a sc...
-
How do I use Learn Mode?
Learn Mode is an innovative feature to facilitate language learning. It is available for Korean, Chinese, Japanese & Taiwanese titles that have at least 50% subtitles in the origin language. Learn ...