Erica
Customer Experience
Activity overview
Latest activity by Erica-
Erica commented, Official commentHi everyone, Our engineers have gotten back to us and the issue has been fixed. Please clear your cache and try to log out and log back in before trying again. If you continue to experience this is...
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Erica commented, Hi everyone, We are aware of the issues happening with new episodes not showing at the moment. Our team is looking into the problem and will update once it's fixed. You can also find updates throu...
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Erica commented, Official commentHi there,Our engineers have gotten back to us and the issue has been fixed. Please try to log out and log back in before trying again. If you continue to experience this issue, please let us know v...
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Erica created an article, Why are subtitles missing in a specific language?
Our passionate contributor community subtitles content on Viki. Thus, when subtitles for a video don’t appear or are incomplete, it may be due to the contributor community not being finished with t...
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Erica created an article, Ceased Support for Older Viki app versions
We will be ending support for older Viki app versions. Please update your Viki app to the following new minimum version required to continue watching Viki. You may learn how to update your Viki app...
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Erica created an article, Basic Troubleshooting
This article contains information on how you can perform basic troubleshooting steps when you encounter issues on Viki. Web Log out and log back in Click on your profile picture on the ...
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Erica created an article, How do I change my subtitle settings?
Learn how to turn subtitles on/off, set the subtitle language and change the appearance of subtitles by selecting your device below. Web How do I change the appearance of subtitles? At th...
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Erica created an article, How do I Install or Update the Viki App?
To get the best viewing experience, please make sure your OS is updated to the latest version before downloading the Viki App. Installing or Updating your Viki App iOS Direct Link Click h...
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Erica created an article, How do I log out of all my devices?
To log out of all web browsers, Connected TV apps, tablets, and mobile devices at once, you will need to change or reset your password. Changing your password Go to Subscription & Settings Click...
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Erica created an article, Why can't I login to Viki?
If you're you're having trouble logging in to Viki, it might be because of the following: Log in Error - This means the email or password you entered did not match our records. Please double-check...