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Erica

Customer Experience

  • Total activity 21
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 5

Activity overview

Latest activity by Erica
  • Erica created an article,

    Ceased Support for Older Viki app versions

    We will be ending support for older Viki app versions. Please update your Viki app to the following new minimum version required to continue watching Viki. You may learn how to update your Viki app...

    • Edited
    • 3 followers
    • 0 comments
    • 6 votes
  • Erica created an article,

    Basic Troubleshooting

    This article contains information on how you can perform basic troubleshooting steps when you encounter issues on Viki. Web  Log out and log back in Click on your profile picture on the top-rig...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
  • Erica created an article,

    How do I change my subtitle settings?

    Learn how to turn subtitles on/off, set the subtitle language and change the appearance of subtitles by selecting your device below. Web At the bottom right of the video player, click the icon...

    • Edited
    • 3 followers
    • 0 comments
    • 0 votes
  • Erica created an article,

    How do I Install or Update the Viki App?

    To get the best viewing experience, please update your OS to the latest version before downloading the Viki App. Installing or Updating your Viki App iOS  Direct Link Click here to download the...

    • Edited
    • 15 followers
    • 0 comments
    • -40 votes
  • Erica created an article,

    How do I log out of all my devices?

    To log out of all web browsers, Connected TV apps, tablets, and mobile devices at once, you will need to change or reset your password. Changing your password Go to Subscription & Settings   Click...

    • Edited
    • 2 followers
    • 0 comments
    • -10 votes
  • Erica created an article,

    Why can't I login to Viki?

    If you're you're having trouble logging in to Viki, it might be because of the following: Log in Error - This means the email or password you entered did not match our records. Please double-check...

    • Edited
    • 28 followers
    • 0 comments
    • -594 votes
  • Erica created an article,

    How do I get notified when subtitles are available?

    You can set up mobile notifications to alert you whenever an episode reaches 90% subtitles completion in your preferred language.  Turning on notifications for the specific subtitle language of a d...

    • Edited
    • 20 followers
    • 0 comments
    • 23 votes
  • Erica created an article,

    How do I change the language of the Viki App?

    The language of your Viki app is linked to your device language. In order to set your Viki app to your desired language, please follow these steps: iOS  1. Delete the Viki app. 2. Go to your dev...

    • Edited
    • 8 followers
    • 0 comments
    • -56 votes
  • Erica created an article,

    How do I browse and search for shows on Viki?

    You can find videos to watch all over Viki! In addition, you can narrow your search results by applying filters to your search request. Android/iOS app How do I find new videos to watch? 1. Sel...

    • Edited
    • 1 follower
    • 0 comments
    • -4 votes
  • Erica created an article,

    How do I clear the cache and cookies on my devices?

    This article contains instructions on how you can clear the cache and cookies of your devices. Clearing cache fixes specific problems, like loading issues or unexpected behavior in the user interfa...

    • Edited
    • 32 followers
    • 0 comments
    • -11 votes