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Erica

Customer Experience

  • Total activity 38
  • Last activity
  • Member since
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  • Followed by 4 users
  • Votes 0
  • Subscriptions 13
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Activity overview

Latest activity by Erica
  • Erica created an article,

    Why Do I See White Subtitles on a White Background?

    1. Troubleshooting
    2. General Troubleshooting

    The white subtitles on a white background issue typically occurs when your mobile device is set to Dark Mode.  How do I turn off Dark Mode on my mobile device?   For iOS (iPhone or iPad) Open...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Erica created an article,

    Sunsetting of Learn Mode Feature

    1. Troubleshooting
    2. Announcements

    The Learn Mode feature was designed to assist users in acquiring new language skills while watching videos. However, after much careful consideration and thorough analysis of your invaluable feedba...

    • Edited
    • 3 followers
    • 0 comments
    • -126 votes
  • Erica commented,
    Official comment
    1. Community
    2. Community Forum
    3. [Solved] Love in contact blocked

    Hi everyone, Our engineers have gotten back to us and the issue has been fixed. Please clear your cache and try to log out and log back in before trying again. If you continue to experience this is...

  • Erica commented,
    1. Community
    2. Community Forum
    3. [Solved] Love in contact blocked

    Hi everyone, We are aware of the issues happening with new episodes not showing at the moment. Our team is looking into the problem and will update once it's fixed.  You can also find updates throu...

  • Erica commented,
    Official comment
    1. Community
    2. Community Forum
    3. [Solved] AdBlocks issue

    Hi there,Our engineers have gotten back to us and the issue has been fixed. Please try to log out and log back in before trying again. If you continue to experience this issue, please let us know v...

  • Erica created an article,

    Why are subtitles missing in a specific language?

    1. Troubleshooting
    2. Subtitle Issues

    Our passionate contributor community subtitles content on Viki. Thus, when subtitles for a video don’t appear or are incomplete, it may be due to the contributor community not being finished with t...

    • Edited
    • 65 followers
    • 0 comments
    • 143 votes
  • Erica created an article,

    Ceased Support for Older Viki app versions

    1. Getting Started with Viki
    2. Announcements

    We will be ending support for older Viki app versions. Please update your Viki app to the following new minimum version required to continue watching Viki. You may learn how to update your Viki app...

    • Edited
    • 26 followers
    • 0 comments
    • -9 votes
  • Erica created an article,

    Basic Troubleshooting

    1. Troubleshooting
    2. General Troubleshooting

    This article contains information on how you can perform basic troubleshooting steps when you encounter issues on Viki.   Web   Log out and log back in   Click on your profile picture on the ...

    • Edited
    • 119 followers
    • 0 comments
    • -768 votes
  • Erica created an article,

    How do I change my subtitle settings?

    1. Troubleshooting
    2. Subtitle Issues

    Learn how to turn subtitles on/off, set the subtitle language and change the appearance of subtitles by selecting your device below.   Web   How do I change the appearance of subtitles?  At th...

    • Edited
    • 245 followers
    • 0 comments
    • -277 votes
  • Erica created an article,

    How do I Install or Update the Viki App?

    1. Getting Started with Viki
    2. Setup & Installation

    To get the best viewing experience, please  make sure your OS is updated to the latest version before downloading the Viki App. Installing or Updating your Viki App   iOS    Direct Link Click h...

    • Edited
    • 128 followers
    • 0 comments
    • -233 votes