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Erica

Customer Experience

  • Total activity 29
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 8

Activity overview

Latest activity by Erica
  • Erica created an article,

    Why are subtitles missing in a specific language?

    Our passionate contributor community subtitles content on Viki. Thus, when subtitles for a video don’t appear or are incomplete, it may be due to the contributor community not being finished with t...

    • Edited
    • 15 followers
    • 0 comments
    • 52 votes
  • Erica created an article,

    Ceased Support for Older Viki app versions

    We will be ending support for older Viki app versions. Please update your Viki app to the following new minimum version required to continue watching Viki. You may learn how to update your Viki app...

    • Edited
    • 9 followers
    • 0 comments
    • -2 votes
  • Erica created an article,

    Basic Troubleshooting

    This article contains information on how you can perform basic troubleshooting steps when you encounter issues on Viki. Web  Log out and log back in Click on your profile picture on the top-rig...

    • Edited
    • 14 followers
    • 0 comments
    • -35 votes
  • Erica created an article,

    How do I change my subtitle settings?

    Learn how to turn subtitles on/off, set the subtitle language and change the appearance of subtitles by selecting your device below. Web At the bottom right of the video player, click the icon...

    • Edited
    • 21 followers
    • 0 comments
    • -33 votes
  • Erica created an article,

    How do I Install or Update the Viki App?

    To get the best viewing experience, please update your OS to the latest version before downloading the Viki App. Installing or Updating your Viki App iOS  Direct Link Click here to download the...

    • Edited
    • 52 followers
    • 0 comments
    • -91 votes
  • Erica created an article,

    How do I log out of all my devices?

    To log out of all web browsers, Connected TV apps, tablets, and mobile devices at once, you will need to change or reset your password. Changing your password Go to Subscription & Settings   Click...

    • Edited
    • 3 followers
    • 0 comments
    • -21 votes
  • Erica created an article,

    Why can't I login to Viki?

    If you're you're having trouble logging in to Viki, it might be because of the following: Log in Error - This means the email or password you entered did not match our records. Please double-check...

    • Edited
    • 34 followers
    • 0 comments
    • -648 votes
  • Erica created an article,

    How do I get notified when subtitles are available?

    You can set up mobile notifications to alert you whenever an episode reaches 90% subtitles completion in your preferred language.  Turning on notifications for the specific subtitle language of a d...

    • Edited
    • 19 followers
    • 0 comments
    • 27 votes
  • Erica created an article,

    How do I change the language of the Viki App?

    The language of your Viki app is linked to your device language. In order to set your Viki app to your desired language, please follow these steps: iOS If you do not have another keyboard langua...

    • Edited
    • 10 followers
    • 0 comments
    • -58 votes
  • Erica created an article,

    Why do some shows have English subtitles only?

    Subtitle language availability on Viki is subjected to licensing terms. Some shows permit English subtitles only, and as a result, we cannot support other language subtitles on those.  Find all the...

    • Edited
    • 158 followers
    • 0 comments
    • 1853 votes