[Closed] No audio no video black screen and only subtitles

• Official comment

  

  Ellen

  September 22, 2022 19:48

  Hi nivedita_p6_806,

  Thanks for writing in!

  We will be reaching out to you via a Help Center ticket shortly to gather more information about your issue.

  Please help to respond there too as this post will be closed to prevent multiple requests and confusion.

  Hope this helps!

  Thanks,

  Ellen

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