Answered
[Solved] Blocked
Hi I am trying to watch series on my Tv however I don’t know what is going on but it says blocked and it won’t let me watch it, and the series I am trying to watch is ancient love poetry I don’t know what is going on it is playing on my phone just not on my Tv. Please help
Comments
Hi everyone,
Thanks so much for your patience with us! Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems.
If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
Thank you,
Michelle
I'm having the same issue. Everything either says blocked or Oops! Something went wrong.
me to have a lot of blocked shows this is on roku tv steaming
most of my watchlist is blocked
I have the same. Most of my continue watching on Roku device on Tv says oops something went wrong or blocked. Story of Ming Lan, Yanxi Palace, a lot of Chinese dramas. Other shows load.
I can load one or two Chinese dramas but all the Korean dramas I'm watching won't load. And if I try to start a new K-drama it says blocked.
Same. Signed up yesterday, watched one episode on my Roku TV (Viki version 3.2 build 0), and now I can't find any shows that have episodes, all produce "blocked" or "oops".
I have tried uninstalling the Viki app, restarting my TV and reinstalling, but no change.
Yes I've tried all the "fixes" posted on the help page and nothing works.
I'm also having the same issue. I was watching Doom At Your Service last night just fine. Now it's saying it's blocked.
WORKED WITH ROKU SUPPORT AND ROKU SAYS IT IS NOT THEIR PROBLEM AND I TOLD THEM -- IT IS THEIR PROBLEM BECAUSE VIKI IS PROVIDING THEM A BROKEN APP
AND OUR COMMENTS HERE FALL ON DEAF EARS!!!
AND VIKI STATUS ON TWITTER MAKES NO MENTION OF THIS PROBLEM AT ALL!!!
is Viki working on fixing the shows that keep saying blocked. Its letting me watch on my Iphone but not on Roku
I'm also having the same issue. I am able to watch on my Android but not on Roku.
I hope it gets fixed today. This been going on since 6:00 this morning and it’s now 3.32pm. Watching on my phone is just draining my battery
I checked Twitter and nothing is posted on @vikistatus. I also submitted a ticket. Received an email response in French. 😔😤 Translating now.
I have the same issue... blocked on Roku TV but works on phone or pc. I opened a ticket but no response yet.
Same! Glad I’m not the only one scratching their head and sighing with frustration. I can watch on my phone, but would rather not…
This is the response I received from Viki tech support:
Hi there mommy4ltg_27,
Thanks for contacting Viki Support! We're sorry that you're experiencing this issue. Our team is aware of it and will be looking into it as soon as they can.
We forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.
In the meantime, please watch your Viki shows on your other devices.
Hope this helps for now. Please do let us know if you have any additional questions or concerns.
Thank you,
Ernst
NOT HELPFUL AT ALL! 🙄😔
Hello everyone,
Thank you for reaching out to us.
We're sorry that you're experiencing this issue regarding Roku. Our team is aware of it and will be looking into it as soon as they can.
In the meantime, you may try watching from another supported device.
If you have any other concerns, you may reach out to us at: bit.ly/VikiHelp
We appreciate your understanding and patience on this matter.
Thank you,
Marc
Oh that’s not helpful. All that’s going to do is drain your battery and minutes depending on your plan 😩😩
Post is closed for comments.