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[Solved] Roku

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rullysimmons_639
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I’ve been subscribe Viki long time and I use Roku and watch Viki from their app on my TV but now I have an issues that I can’t watch some of the shows that I’ve been watching it. I can watch on my iPad but not on my TV. I like watch Viki on my TV in my bedroom because more convenient for me and I have quite good TV. This is the 2nd time I have the issues with Viki in my Roku. Can you guys help me for this? Thanks  

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    Michelle (CX)

    Hi all,

    Thanks so much for your patience with us! Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems. 
     
    If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Thank you,
    Michelle

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    mommy4ltg_27

    I'm having the same issue with my Roku and Viki. The programs say blocked and the ones I've been watching say "Oops, something went wrong". Very frustrating!

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    elsworth1969_647

    Please inform me on how I can back to viewing these movies

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    Permanently deleted user

    Hello everyone,

    Thank you for reaching out to us.

    We're sorry that you're experiencing this issue regarding Roku. Our team is aware of it and will be looking into it as soon as they can.

    We've also forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    In the meantime, you may try watching from another supported device.

    If you have any other concerns, you may reach out to us at: bit.ly/VikiHelp

    We appreciate your understanding and patience on this matter.

    Thank you,
    Marc‍

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    kristin_paulo_81

    Same here. Won't play my videos and crashes when I go to my Watch list

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