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Ads freezing

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tyongfs35
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I’ve tried everything that was listed in the ads crashing section to continue watching but nothing works it seems like the ads just crash and stops playing the show.
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    Ellen

    Hi tyongfs35,

    Thanks for writing to us! We're sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back into Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What version of the Viki app are you using? You can find it in the app settings.
    3. What's your device and Operating System version?
    4. Your internet speed. To test this download this application and share the results: Android or Apple
    5. Screenshot of the issue or the error message you see.

    We look forward to helping you soon!

    Best,

    Ellen

     

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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