[Closed] I have Viki Plus but can’t download episodes

I’ve tried everything from logging in and logging out of my account, offloading my rakuten app to restarting my phone but I keep getting error messages that say I can’t download videos which is the main reason I’ve purchased the premium pass


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  • Official comment

    Hi there marianuv_366,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.


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