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huening_kai818
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I'm using a chromebook, and even though I allowed ads, the message still shows that my adblockers are still active. 

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    Ellen

    Hi huening_kai818,

    Thanks for writing to us!

    I'm sorry you're experiencing adblock problems on Viki.com.

     

    To make sure this is not a browser issue can you please try the following?

    1. Clear your browser cache and cookies with the steps here: https://bit.ly/3O853uR 

    2. Close your current window, then launch a new window

    3. Log in to your Viki account

    4. Follow the steps here to disable or ensure that adblock is disabled: https://bit.ly/3mw1K4P

    5. If you are using Chrome, check that you have the Chrome adblock toggled off or that Viki.com is added to the list of 'Allow' sites: https://bit.ly/3zx8ZkR 

     

    If you have tried the above steps and is still seeing the adblock message, it is likely that something else on your computer or network is causing the detection to fail. If that is the case, do take the following steps:

    - Look for other browser extensions or installed programs that might hide ads, or block trackers/cookies (Eg. NoScript, other ad blockers, Kaspersky Anti-Banner, Avira Safe Shopping, Avira Anti-Virus, Ghostery, PrivacyBadger, or Disconnect)

    - Connect to another network (eg. mobile data or another WIFI connection) or contact your Internet Service Provider to enquire.

    - Use another web browser (eg. Chrome/Firefox/Safari/Edge)

     

    Hope this helps!

     

    Best,

    Ellen

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