[Closed] Error in processing payment

• Official comment

  

  Marc

  May 12, 2022 09:24

  Hi bwmarco_824,

  Thank you for reaching out!

  We're sorry to hear you're having issues subscribing to Viki Pass.

  A charge can be declined by the credit card's issuing bank at any time and can happen for a variety of reasons. For more details, please check that your card is a supported payment mode and read this article first. 
  
  If you're still having issues, what we suggest is to:

  • Try to use another billing card
  • Contact your bank to check if your card is valid for this purchase. 
  • Subscribe via your iOS/Android Viki app instead. See the 'Subscribing on Mobile' section here for detailed instructions. 

  Otherwise, do write to us via our Help Center (bit.ly/VikiHelp) with more details:

  • How are you trying to subscribe? Via web on Viki.com/pass ? Or on the mobile app through iTunes/Google Play Store?
  • Was there an error message shown when you were trying to subscribe?
  • A screenshot/photo of the error message or page you see

  Hope this helps!

  Best,

  Marc

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• 

  puddingal_372

  December 06, 2022 06:35

  I changed my payment method and I got a email saying my payment method failed even though I have money in my account
  I like to know what is going on

  0

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• 

  Marc

  December 06, 2022 07:56

  Hi puddingal_372,

  Thanks for writing to us with your concern.

  We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

  Please help to respond there too as this post will be closed to prevent confusion of multiple requests.

  Regards,

  Marc

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