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[Closed] Just been charged £90 for an annual subscription for a free trial that I planned to cancel!

I am absolutely horrified and very upset right now that I have been charged such a huge amount of money that I (an unemployed university student) am not able to afford. I only planned to use this free trial to watch one thing and never use viki again, and now I am stuck with a year long subscription that I will never use. This is extremely unfair. There were still a few hours left until the trial was supposed to end. This is causing me a huge amount of mental distress. I hope viki do something about this because it's taking advantage of people plain and simple. I would've willingly paid the money if it was for a month pass, but the fact that it has charged me for an annual pass is a complete disgrace.
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  • Official comment

    Hello there,

    Thanks for writing to us with your concern.

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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