Answered

[Closed] Problems with vpn/proxy

Hello

I have problem with viki, because I see error message about used vpn or proxy serwer. Could you help me, I don't use aby aplication with vpn/proxy. I'm very disapointented because I paid for viki and I can't watch dramas.

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  • Official comment

    Hi Everyone,

    Thank you for writing to us.

    If you are seeing the You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.

    However, if you see the error message while trying to play content that you believe is available in your region, please try following the steps listed in this VPN troubleshooting guide here.

    If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please try these troubleshooting steps first to see if it helps solve your issue:

    1. Please submit this report, then try to reset your device. You will be redirected to an external website and by completing the report, you will be sharing your data with external parties.  If you still see this error message, please wait 24 hours from when you have submitted the report before trying to watch again. 
       
    2. Try deleting the cache and cookies of your device as well to see if this helps. For more information on how to do this, please see this FAQ here.  
       
    3. Contact your ISP (Internet Service Provider) to determine why your internet protocol (IP) address is associated with proxy or VPN use.

    We hope this helps!

     

    Best,

    Darl 

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  • I have the same problem. What are you solution ???? Thank you.

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  • No dan soluciones, simplemente te ponen un copia y pega. Me pasa absolutamente lo mismo y NO uso ningún tipo de Proxy o VPN. Mi suscripción sigue en curso pero no me permiten ver ningún contenido. Vergonzoso, totalmente Vergonzoso.

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  • Hello viki, anyone is here??? We still have problem with the error message vpn/proxy. I sent the report to your partner and I wait more than 24 hours,  but nothing change and you don't reply me. I bought annual subscription and I feel cheated!!! Are you going to return  my money when nothing change????!!!!!

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  • I see that Viki haven't any solutions. I get message from Viki partner, that in 24-48 hours I will get Access to the platform,  but nothing change. 

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  • Hola sumarmar_362

    Su ticket para el Centro de ayuda ha sido atendido y para evitar la confusión de múltiples solicitudes, responda allí directamente para que podamos ayudarlo más.

    Salud,
    Nina

     

    Hi nenufar101_84_563,

    Your ticket to the Help Center has been attended and to prevent confusion of multiple requests,d kindly respond there so we can further assist you. 

    Have a nice day! 

    Cheers,

    Nina 

     

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