Answered

[Solved] Viki not working on TV with Roku device

All other streaming channels are working on Roku/TV, except for Viki.  I am experiencing the following issue:  all of a sudden today Viki stopped working.  The circle spins and takes me back to the Roku Home Screen.  I am paid up on my subscription.  I have performed all the troubleshooting recommended by Roku and Viki.  At one point I got a screen asking me to sign in to my Viki  account and link to Roku which I did, but this did not solve the issue.

Please resolve.  Thank you.

 

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66 comments
  • Official comment

    Hi everyone,

    Thank you for your patience with us! We hear and understand your frustrations and are very sorry that you were unable to access Viki on Roku over the weekend.

    We’re glad to let you know that this issue has now been resolved and you should be able to watch your favorite shows on Roku again.

    

For subscribers affected by this downtime, our team will be providing a coupon to extend your subscription. We will reach out to you with more details within the next few weeks. 


    [!] IMPORTANT FOR SUBSCRIBERS: 

    If you have not previously posted about this issue on Community Forum or submitted a ticket through our Help Center via your Viki Pass subscription account, please write to us here by 30th April 2022 to ensure that the coupon email reaches you. Do also remember to:

    • Write to us from the email address linked to your Viki Pass subscription account
    • Indicate this on the subject line of the submission form: Coupon for Roku Downtime - April 2022

    For any questions or further assistance, please contact our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible. 

    Thank you,
    Michelle

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  • My workaround:  When the menu becomes visible while Viki is loading I select the left direction arrow on my Roku remote.  This takes me to the menu where I can select mylist and the program and episode i want to watch. Hope this helps.

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  • Your not the only one having the same problem, their are quite a few.

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  • Having same issue. Did all recommend steps too. Viki is only app not working.

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  • ce_ward_376 My workaround:  When the menu becomes visible while Viki is loading I select the left direction arrow on my Roku remote.  This takes me to the menu where I can select mylist and the program and episode i want to watch. Hope this helps.

    THIS WORKS!! Thank you so much!! It's the left arrow on the top button that says "ok" not the left/back arrow by the play button. I've been able to watch shows this way. 

     

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  • I managed to get in... left arrow alone wasn't working for me, I hit the down arrow as it was loading and once it tried to load the menu that plus a couple lefts seemed to interrupt the load failure and get me in. Just don't go 'Home' once you're in or it'll crash again. Obviously the problem is on the home menu screen option... I wonder why it's taking them so long to fix.

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  • Same issue. I’ve been trying to install/un-install for 3 hours now

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  • It also made me log in, but it continues to go to Home Screen. When will this be resolved?!?

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  • Let me know if you cannot fix it I will unsubscribe. My life is on hold!!! :(

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  • I'm having same issues on roku for over 23 hours. Please fix.

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  • Wish they would give an update or some sort of timeframe to having this issue will be resolved.

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  • This method worked for me too. Thank you!

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  • Can we get an update on this issue? I understand that you wre saying Viki does not have a timeline but that is not a customer-oriented approach. It is important to be transparent. People are spending hard earned money on this app with the expectation that is will work accurately across all platfroms and not jus viki.com. Generally, large companies are fixing these problems within 24-72 hours and letting the customer know their progress. I have been a member for years and am considering cancellation of an app that I truly enjoy when it is working.

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  • It's been 3 days without viki on roku. The work around worked yesterday but didn't work this morning. Viki needs to fix or start thinking of crediting back the number days that viki has been unavailable on roku.

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  • I’m going on day 5 of no Viki? Will I be compensated for this? I watched on my iPhone last night but with all the comments I missed so much of the program. Not happy at all and am looking into other services that I can watch Asian shows on!

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  • I managed to get in by using a method similar to others. As soon as the "spinner" stopped and the icons on the left side of the screen appeared I tried using the left arrow (next to "ok") but was unsuccessful. However, using the same method but pressing the down arrow (just below "ok") did work. Missed two days and evenings with this shenanigans and it's getting old now. Pretty annoying.

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  • Viki how do you like my money you frauds 5 days to fix and counting every app on Roku works 573 apps on y device and 572 apps work and i have six paid for apps that cause no trouble and i get my monies worth.

    what kind of morons do you employ Viki should be removed from roku because of the lack of customer care.wakey wakey people Viki is robbing you blind

     

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  • Same issue and troubleshooting failed. Roku update today to 11.0.0.

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  • Same issue I just sent in a report I tried deleting and redownloading and nothing has fixed it

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  • Having same issue. troubleshoot...didn't help... Viki is only app not working.

     
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  • It's the same issue for me, and I just updated Viki on my Roku, and it's aggravating that I can't get to the home screen and watch anything! 

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  • Having the same issue-followed all the trouble shooting steps of removing/installing-log off/sign off off/log in/sign in and its still not working.

     

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  • Having same issue. Fixit please...

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  • Same issue. There is nothing on viki status page addressing a known issue, either.

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  • same issue, what is going on?

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  • Hi everyone,

    We're aware of the crashing issues with the Roku Viki Channel. Our team is working on fixing it as soon as they can.

    In the meantime, we suggest watching on Viki.com or on our other supported apps.

    Sorry for the inconvenience! We will post updates here once the issue is resolved.

    You can also refer to our Twitter page @VikiStatus for more immediate support updates. This page can be accessed without owning a Twitter account.

    Best,
    Michelle

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  • Same issue!! Bummed!!

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  • Viki app worked on my PC  laptop just fine. BUT, that's not what I want to do, dragging out the HDMI cable, etc. Please get the Viki app to work on TV with ROKU.

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  • I started binge watching "Another OH Hae Young" yesterday. I paused on episode 15 at 1:30 this morning. Woke up to the not- working buffering issue. Please fix soon. Thank you!

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  • Last night and until now, still not working 😴

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