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[Closed] I tried reinstalling the app and trying but it keeps saying that I need to remove proxy or vpn
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Hi debanganana_583
Thank you for writing to us.
If you are seeing the ‘You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.
However, if you see the error message while trying to play content that you believe is available in your region, please try following the steps listed in this VPN troubleshooting guide here.
If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please try these troubleshooting steps first to see if it helps solve your issue:
We hope this helps!
Best,
Nina
Im having the same issue. Can't watch anything on my laptop. I've followed all the troubleshooting steps and still I can't play the videos. I don't use vpn or proxy. So frustrating. Weird as I can watch with no problems on my phone app which points to an issue on your end.
Hi tigris6171_513,
I'm really sorry to read that the troubleshooting steps did not work. Viki has recently engaged a third-party VPN detection partner and we want to assure you that we are not intentionally removing your access to our videos, as long as you do not have a VPN/Proxy service turned on.
We'd like to confirm the following:
If you have confirmed that you have tried the above and still face this issue, please reach out to our third-party VPN detection partner here. The team will do a further investigation as to why you are being detected as having a VPN/Proxy.
Thank you,
Darl
Hello
I have waited 24 hours after submitting a report. I still can't play any videos. This is very frustrating issue.
Thanks
Hi tigris6171_513,
I'm really sorry to hear that the problem is still persistent.
If you have confirmed that you have tried the above and still face this issue, please reach out to our third-party VPN detection partner here. The team will do a further investigation as to why you are being detected as having a VPN/Proxy.
Thank you,
Darl
Problems with your third party provider I would suggest, I don't use a VPN and now have this issue also. I have been using viki for years with no issue and looking on the forums I can see a few people with this issue, asking users to sort it out by contacting their ISP seems ridiculous when it seems to be this third party provider. I will cancel my subscription if this problem persists.
Hi lewisgilbert84_950,
Thanks for reaching out to us.
We're sorry to know that you're also having this issue. We suggest checking the suggested steps here first: https://bit.ly/3rGpPce. We hope this helps.
Best,
Nina
Hi
I have a problem with viki rakuten it showing I using vpn but I not using vpn I want to watch Krama but it's showing me error messages using vpn I want to see Krama . I report my problem no response from viki rakuten app so bad you
Hi rajashree_7754323678_803,
Thanks for writing to us with your issue.
We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Thank you,
Darl
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