Answered

Unable to see video

Love twist unable to watch I am now in episode 74 What is the problem?
0

Comments

1 comment
  • Official comment

    Hello scottaung_195,
     

    Thank you for reaching out to us!
     

    We're sorry that you're experiencing issues with Viki on your Apple TV.

    To make sure this is not an app problem, can you please try the following?
     

    1. Log out from your Viki account.
    2. Uninstall and reinstall the Viki app from your Apple TV. Learn how to do this here.
    3. Turn your device off and on again.
    4. Restart your home internet network. 
    5. Log back into your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. An exact description of the issue you're experiencing.
    2. Which version of the Viki app are you using? You can find this information in the app settings.
    3. Which Apple TV (model number) and OS (Operating system) version are you using?
    4. Your Viki username/email address.
    5. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (eg; "True Beauty" Episode 2).
    6. A screenshot, picture, or short video of the error message or issue.

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    We look forward to your response.
     

    Best,

    Nina

     

     

    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post