[Closed] Missing Viki Challenge Badge - Pls respond to my ticket!

• Official comment

  

  Permanently deleted user

  April 09, 2022 11:18

  Hello simi11,

  Thanks for reaching out to us. 

  Your ticket on the Help Center about your badge concern has been attended to and forwarded to the relevant team that handles this. 

  In regards to your problems with the Continue Watching feature/Watch Markers, please follow the suggested steps below:   

  If you're watching via the web, do also ensure that you're logged in to your Viki account.

  Log out from your account
  If you're on the web, clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  Close your current window, then launch a new window
  Log in to your Viki account
  If you're on a web browser, follow the steps here to disable or ensure that adblock is disabled: https://support.viki.com/hc/en-us/articles/229774407
  If you are using Firefox, disable your Enhanced Tracking Protection feature for Viki.com
  If you are using Chrome, check that you have the Chrome adblock toggled off or that Viki.com is added to the list of 'Allow' sites. Copy this into your browser: chrome://settings/content/ads?search=ad

  
  If you're on mobile, follow the steps here: 

  Mobile:
  Log out from the Viki app.
  If you're on an Android device, clean the cache and cookies on your device.
  Delete and Reinstall the Viki app.
  Log back into your Viki account os-nina.michaela.rodriguez@viki.com by following the steps here.
   

  If the above does not help, please know that there will be times when continue watching may not update intermittently and that our team is working to improve this. We seek your kind understanding and patience on this. 

  We will be closing this to prevent multiple requests but should you need more help in the future, don't hesitate to reach out again. 

  Best,
  Nina

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