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showing vpn error but i have vpn and proxy

yesterday it started working fine but again there was same problem this morning

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  • Official comment

    Hi riyabansal8a_965,

    Thank you for writing to us.

    If you are seeing the You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.

    If you see the error message while trying to play content that you believe is available in your region, please try following the steps listed in this FAQ here.

    If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please submit this report, then try to reset your device. You will be redirected to an external website and by completing the report, you will be sharing your data with external parties.

    If that does not help, contact your ISP (Internet Service Provider) to determine why your internet protocol (IP) address is associated with proxy or VPN use.

    We hope this helps!

    Best,

    Nina

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