Answered

[Closed] Episode not working

I was watching The Gang Doctor and once I got to episode 4 all it would say is error and give me a button to return to home page. The same is for episode 5. I'm paying to be able to watch all of the shows on this streaming service and that includes all episodes. Get this fixed asap. I never had a problem with dramafever. I am located in the US.

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  • Official comment

    Hello gildedhero,

    Thanks for writing to us!

    We're sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    -Log out from your account
    -Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    -Close your current window, then launch a new window
    -Log in to your Viki account
    -Try again from another browser

    Are you still experiencing these issues? If so, could you please share with us the following information?

    -Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    -Your current location
    -A screenshot or screencast of the error message or issue
    -Your console log and network HAR file. For more information on how to locate these, click here.

    We hope this helps. Have a nice day! 

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

    Best,
    Nina

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  • Hello Nina, 

    I have tried what you suggested and I am getting the same issue. When I try to use my mobile device on these episodes I am getting Error: VSF_6401. I am assuming that this is an issue on your end and nothing to do with any of the devices or browsers that I am using. Now I suggest looking into it instead of telling me that it is on my end. 

     

     

    Thank you,

    GildedHero

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  • Hi gildedhero,

    Thanks for getting back to us. 

    Your ticket to the Help Center has been attended to. Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Cheers,

    Nina 

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