Getting "You seem to be using a proxy or VPN." when i am not even using any adblocker or vpn. what to do?



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  • Official comment

    Hi mahi1989tay_471,

    Thank you for writing to us.

    If you are seeing the You seem to be using a proxy or VPN’ error message on your screen, this means that our system has detected that you are using a VPN, proxy, or "unblocker" service. Our content is available in specific regions and Viki’s Terms of Use prohibit users from using technology or other means to circumvent our content protection mechanisms.If you see the error message while trying to play content that you believe is available in your region, please try following the steps listed in this FAQ here.

    If you are still seeing the error message after you’ve disabled proxies, VPN services, or any other internet traffic routing software, please try to reset your device. 

    If that does not help, contact your ISP (Internet Service Provider) to determine why your internet protocol (IP) address is associated with proxy or VPN use.

    We hope this helps! Feel free to let us know if you have any other questions and we'd be glad to help.




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