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Screen went black and there seems to be no remedy in your FAQs.  Help!



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    Hi a_cecile_querubin_206,

    Thanks for writing to us!

    We're sorry you're experiencing these problems on

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clean the cache and cookies on your browser. For more information on how to do so please visit:
    3. Close the browser and restart it again.
    4. Log back into your Viki account
    5. Try again from another browser

    Are you still experiencing these issues? If so, can you please provide the following information?

    - The browser version and operating system you're using. You can find this here: You’ll get a link with all the information we need. Please share this link with us.
    - What’s your current location?
    - A screenshot or screencast of the error message or issue.
    - Your console log and network HAR file. For more information on how to locate these, click here:

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