[Solved] Logging in on desktop

Lately I have been seeing this message pop up on my desktop when I try to sign in to Viki.

" Something went wrong. This was unexpected. Please try again"

Chrome version 99.0.4844.51

macOS Catalina 10.15.7

I have to try and a few times before I can finally log in



  • Official comment

    Hi rajv,

    Thanks for writing to us!

    We're sorry you're experiencing these problems on

    To make sure this is not a browser issue can you please try the following?

    -Log out from your account
    -Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    -Close your current window, then launch a new window
    -Log in to your Viki account
    -Try again from another browser

    Are you still experiencing these issues? If so, could you please share with us the following information?

    -Your current location
    -A screenshot or screencast of the error message or issue
    -Your console log and network HAR file. For more information on how to locate these, click here.

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.





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  • Dear Nina, clearing the cache on my desktop worked wonders. Log in was so much faster.

    Appreciate your quick response on this matter. Thank you so much.


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  • Hi rajv,

    We appreciate you for getting back to us.

    We're truly glad that your concern has been resolved! Your satisfaction is our prime goal. We hope you continue to enjoy watching and looking forward to having a long relationship with you. 

    Thank you for choosing Viki and enjoy the rest of your day! 




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