[Closed] Black screen with subtitles on my MacBook

Every time I try to watch a show the screen turns black while the subtitles are playing. The only way to actually 'fix' it is to exit out of the tab and re-open the tab multiple times, but i have to do it every episode. Is there a way to fix this problem?



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  • Official comment

    Hi there brenndda,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.



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