[Closed] Nvidia shield: viki original content won’t play

Recently anything that is a “viki original” won’t play on on the viki app on my nvidia shield. Non “viki originals” play fine. My shield is up to date, I’ve rebooted the hardware and I’ve tried uninstalling and reinstalling the app. My subscription is current and paid for. The “viki original”content does load when i play it on my iPhone which I can then chrome cast to the shield. Is anyone else experiencing this? Running: Shield Android Tv Sw version 9.0.1


  • Official comment

    Hi there,

    We're aware of this Nvidia Shield issue for Viki Originals, and our team is working on it.

    Do follow this post for updates as this duplicate topic would be closed.

    As we're not able to provide an estimated date for the fix now, we also suggest watching on our other apps & devices in the meantime. 

    We appreciate your patience and understanding in this matter.


    Comment actions Permalink
  • Additional info:

    Viki app ver. 22.2.0

    When I try to play “viki original” content the “Rakuten viki original” pre roll will play but then an error “oh no! Something went wrong. We’re looking into it as you read this. Please try again in a few minutes. “

    Nvidia shield
    Model P3430
    Version 11
    Shield android tv sw version

    California, USA

    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post