[Closed] Black screen with only subtitle on Apple TV 4th gen

Hi, I am currently experiencing black Screen with sound only issue at my 4th gen Apple TV device. It’s been few days. I initially thought it’s some temporary tech issue but I started feeling it’s not temporary.

Is there anyway to fix this issue? Currently only watching through my IPad and I want to watch using my TV



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  • Official comment

    Hi there,

    Thanks for writing to us with your issue.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.



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